Client Onboarding Sr. Analyst - C12 - Hybrid

The Client Onboarding Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our ultimate goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.

• Onboard new client relationships and additional members by completing client risk profiles and process relationship updates using Citi onboarding applications

• Process account opening or maintenance requests in a timely manner

• Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners

• Ensure all documentation received is current, accurate and complete.

• Understand new and existing client’s needs to determine proper requirements in accordance with CPB policies and procedures

• Partner with KYC QA Team, Account Opening Operations department, and other product partners to ensure efficient and seamless processing and timely response to inquiries

• Provide the highest level of customer service and teamwork to Banking teams and other internal partners

• Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible

• Engage with technology to help to design, build, and test new or updated applications

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.

• Utilize internal systems to properly support CPB clients and perform responsibilities through proficient use of the following Citi Private Bank platform applications such as One Source, In-View, DMS, WINS, etc…)

• Participate in onboarding related process improvements

Compliance/documentation/control:

• Thoroughly understand and apply all Citi Private Bank policies and processes, and implement changes as needed. Comply with all policies, regulations, and procedures. Determine that all client requests comply with legal and policy requirements.

• Utilize all available technology to fullest potential for increased productivity and compliance/audit results

• Set up, capture and maintain client information on internal systems.

• Keep bank records updated and accurate. Secure missing documents, investigate and correct errors related to client and Bank records.

​Knowledge/Skills Required

• Bilingual - English and Spanish/Portuguese beneficial but not required

• Strong verbal and written communication skills.

• Knowledge of banking, fiduciary, KYC and account opening required.

• Excellent communication and problem resolution skills required.

• Strong background and interest in the fields of operations and compliance

• Interpersonal and team building skills. Ability to establish relationships and partner effectively with various groups including sales, service, operations, compliance, and business risk

• High level of integrity and commitment to maintaining confidentiality with respect to the franchise and the client

• Demonstrate initiative without compromising compliance or confidentiality

• Detail oriented and ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients. Must be able to quickly manage multiple tasks

• Ability to problem solve and analyze data with demonstration of attention to detail

• Proficiency and aptitude in utilizing systems, MS Office/Windows, web based and other desktop applications.  Strong PC skills are needed to effectively manage daily activities with various systems.

• Seeks process improvements and generates new ideas to streamline processes.

• Self-motivated, proactive, and eager to improve existing processes and work well under pressure

Qualifications and Education:

• BA/BS Degree

• Relevant 5-8 years of experience in the financial services industry is preferable

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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