VP - Program Management Lead (Hybrid)

Job Description

• Citi's Treasury and Trade Solutions (TTS) Onboarding offers the industry's most comprehensive suite of treasury and trade solutions including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial card programs, trade finance and services. The North America Onboarding team has over 150 employees located across the United States, Canada and Columbia. This team is responsible onboarding clients onto Citi services.
• The Onboarding Transformation organization is a key stakeholder in the product launch process. We work in partnership with Product Management to design a streamlined client onboarding process that aligns with our onboarding design principals: Fast, Digital, Simple and Innovative.
• As a NAM Onboarding Transformation Readiness Lead, you will have the opportunity to manage the multiple products and solutions from design through launch. This role partners with Product Management, Controls, Business Management, Onboarding Management and SMEs to deliver the most effective client onboarding experience possible.

Key Responsibilities:

• Identify key products and processes that will create operational/organizational efficiencies aligned with organization productivity goals
• Responsible for transformation of the processes and capabilities to instil global standard for consistent client experience and optimal business process
• Facilitate meetings with partners to understand change pipelines and liaise with technology to analyze and proactively seek process improvements through automation.
• Evaluate new product launch and enhancement initiatives ensuring alignment with organization automation and control strategy.
• Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets,  driving compliance with applicable laws, rules, regulations and adhering to policy.
• Create and maintain Onboarding materials with relevant stakeholders driving defined design principles and best practices.
• Adoption management - drive awareness to Onboarding teams globally and define KPIs defining success.
• Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders.
• Partner with senior business leaders and a widely distributed global community to define and implement solutions
• Define and drive training for new product launches and ehancements.

Knowledge & Experience:

• knowledge of Payments and Receivable products
• Proven track record delivering complex technology, change management & process

re-engineering programs, business analysis

• Project or Program Management skills
• Process design/ reengineering experience
• Ability to leverage organizational network to deliver material results.
• Excellent interpersonal & communication skills.
• Strong partnership orientation – proven ability to overcome challenges with partners collaboratively & hold partners/colleagues to account for accurate delivery.
• Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition)
• Strong Control awareness and analytical approach
• Results orientation, strong execution skills
• Attention to detail & diligence
• Highly energetic & positive with a proven ability to work independently (self-starter).

Qualifications

• 5+ years’ experience in related field
• Project Management Certification (PMI) desired
• Process Re-engineering (Lean Six Sigma) desired

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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