Client Technology Solutions Manager (New Castle, DE-Tampa) (VP)

Role

We are seeking a Client Technology Solutions Manager with a strong background in financial services, technology aptitude and a passion for delivering innovative solutions.  This role is client-facing and focused on solving complex problems by working collaboratively with senior stakeholders, both internally and externally.  You will manage programs that define data driven solutions, drive change, and business re-engineering though best in class, end to end solutions.

This role may suit an individual with strong experience in, Technical Sales and Solutions, Technology Product Delivery Management, Client Relationship Management and Service, Change Management and Program Management. The individual should have significant experience of Securities Services (Asset Management) particularly Custody and Fund Servicing with a broader of understanding of the entire Investment Lifecycle. The key responsibilities of this role are to:

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.

Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results.

Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.

Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met.

Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements.  You will need to develop a deep understanding of Citi’s internal products, architecture, and capabilities to define the most effective end to end solutions for clients aligned with Citi’s strategic objectives.

Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.

Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process.

End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Basic Qualifications

• Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.
• Ability to drive holistic operational processes and cross product technical solutions across product areas.
• Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
• Proven Project management skills focused on technical solutions delivery.
• Operate with a product and solutions mindset.
• Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
• Must possess highly professional presence. Excellent communication and relationship-building skills.
• Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
• Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
• Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
• Ability to plan and host key reviews with clients, managing the agenda and ensure both Citi and the client views are represented.
• Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.
• Aladdin Platform
• Custody Services
• Fund Services (TA, Fund Accounting, Fund Administration)
• Technology and Data Solutions
• Asset Servicing
• ETF Servicing
• Execution Services & Markets knowledge
• Middle Office Solutions
• Support Industry Wide Initiatives
• Change Management
• Program Management
• Product Knowledge: ETFs, Mutual Funds, Fixed Income
• Portfolio Management

Preferred Qualifications

• Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
• Ability to critically analyze data and processes to identify issues, root causes and corrective actions.
• Strong organizational skills - for self and with the ability to get the best from others.
• A delivery-focused approach with a high level of attention to detail.
• Demonstrated ability to manage multiple, strategic client relationships in a client facing role.
• Familiarity with big data concepts, data integration platforms such as Snowflake and APIs is a plus.
• Knowledge of Aladdin platform, including its capabilities and workflows preferred.
• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
• Strong attention to detail, follow-through and results oriented.
• Familiarity with digital transformation and enterprise solutions.
• Experience with agile methodologies and tools.
• Honed consulting, influence, and negotiation skills to achieve desired outcomes. Be able to travel about ~20% of the time.

Applicants must be authorized to work in the U.S.  Citi will not sponsor applicants for U.S. work authorization for this position). Position is based in New Castle, DE or Tampa, FL. Candidate must be located within commuting distance or be willing to relocate to the area

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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