VP - Tech Project Management-Third Party Risk Oversight- C13

Job Description

Third Party Risk Oversight (TPRO) is part of the USPB COO organization, which supports Citi Enterprise by creating and implementing methodologies, including process & procedures, to measure, monitor and escalate Third Party related key operational and other risks.  USPB Third party Risk Oversight is a First Line of Defense Control function that aids in the assessment of risk evaluation for Consumer Banking and Global Wealth LOBs. The Third-Party Risk oversight function is responsible to identify, assess, evaluate, monitor, and report the key operational risks for governing the risks associated with Citi’s use of and reliance upon third parties.

This role reports to the Senior Vice President of Third-Party Risk Oversight in Mumbai, India. The primary role of the TPRO Business Risk and Control Analyst is to help manage TPRO related systems/applications that are essential to effectively monitor & manage Third-party relationships. The selected candidate is expected to understand, analyze, contribute, and manage the successful implementation of business requirements into the technical requirements and development for the program. The existing TPRO program supports North America lines of Business including Cards, Retail Services, Retail Bank and Mortgage and Global Wealth.

The role requires in-depth understanding of how review/ monitoring collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. The role requires good analytical skills in order to conduct root cause analysis; filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.

Key Responsibilities:

• Release Management & Coordination: Spearhead release management activities, ensuring adherence to established schedules, protocols, the Citi Release Schedule and System Design Lifecycle (SDLC), while proactively managing approvals and dependencies.

• Playbook Development & Maintenance: Develop and maintain comprehensive release-specific playbooks, including dedicated DEV playbooks, to streamline processes and enhance team efficiency.

• JIRA Leadership & Management: Lead JIRA management efforts, overseeing the creation and tracking of tickets and epics, meticulously monitoring DEV hours, strategically managing user access and permissions, and expertly creating and managing sprints to optimize workflow.
• UAT Coordination & Stakeholder Management: Lead User Acceptance Testing (UAT) coordination, securing necessary approvals from managers and TPOs and obtaining UAT sign-off from key stakeholders. Serve as the primary contact for UAT and ad-hoc project testing, providing timely and accurate status updates during TPORT release testing.

• Regression Testing Program Support: Support the regression testing program, collaborating with the testing team to review test scripts, selecting scripts for manual testing, reviewing post-release updates, contributing to new script creation, and maintaining the framework document.

• Test Script Management, Testing Process Oversight & Communication: Oversee test script management on SharePoint, including pre- and post-release uploads and deletions, maintain a comprehensive repository of old test scripts, and disseminate test assignments to testers and TPOs via email. Ensure meticulous updating of test script status and comments throughout the testing process, communicate test failures and tester comments to the DEV team, schedule collaborative calls to resolve issues, and provide timely test status updates to TPRO management

• Development Team Enablement & Support: Facilitate weekly team calls with the DEV team to clarify ticket status and requirements and conduct ad-hoc check-in calls to address emerging needs and challenges.

• Third-Party Risk Oversight (TPRO) Tech liaison & SME: Serve as the primary point of contact between the TPRO team and Technology, expertly managing development releases, UAT testing, implementation, and issue resolution, while diligently managing related tasks in Jira and the Project Tracking System (PTS). Liaise with business units and stakeholders to ensure the timely completion of ad-hoc requests related to governance activities.

• Root Cause Analysis & Action Plan Implementation: Collaborate with multiple source system teams to meticulously plan and discuss root cause analyses of reporting, system, and data quality issues, proactively identifying and implementing action plans to ensure data accuracy and consistency across TPORT, ARAVO, and other source systems.

• TPORT Helpdesk Management, ServiceNow Ticket Management & Issue Resolution:  Lead ServiceNow ticket management for all releases, collaborating with the DEV team to ensure accurate and timely ticket updates and remediation.

• MIS & Dashboard Reporting: Develop and maintain Management Information Systems (MIS) and dashboard reporting to provide senior management with regular insights, including gap validation resulting from the TPRO monitoring program, ensuring consolidated results and effective control monitoring specific to budget adherence for TPORT development resources.

• System Integration & Enhancement Leadership: Champion the application and testing of system integration, transitions, enhancements, and governance processes to create lasting solutions that minimize losses from failed internal processes, inadequate controls, and emerging risks.

• Audit & Regulatory Compliance Support: Support TPRO management to ensure the timely delivery of all Internal Audit, Regulatory Review, and Compliance Testing deliverables.

• Additional Support & Responsibilities: Perform additional activities as needed to support the evolving needs of TPRO and Citi, as directed by management.

Additional Responsibilities Include:

• Gain thorough knowledge and understanding of Citi Third Party Risk Management program requirements.
• As appropriate, interact with larger TPO community, BAOs, and/or ESC category leads for sharing of best practices and coordination of services.
• Draft and present succinct executive briefs; prepare and present high-level metrics/ reporting to applicable Citi senior management and stakeholders when needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Critically evaluate, participate and partner with concerned stakeholders within Citi to identify, monitor and suggest changes, as needed, in applicable compliance & regulatory obligations for Third Parties
• Contribute to risk assessments and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

Qualifications:

• 10+ years relevant experience (experience in Tech Release management, Tech Project management processes preferred).
• Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management. Local language requirements as applicable.
• Demonstrated understanding of operational & technology risk and root cause analysis with an ability to multi-task and manage multiple projects simultaneously.
• Extraction, validation, uploading of feeds from different data sources, dashboards and other query tools / platforms.
• Experience working with various project management teams and project team as SME and identifying / implementing changes/enhancements in Queries, dashboards and other business requirements.
• Advance knowledge of Excel/pivot tables, macros and PowerPoint.
• Advance skills in MIS /Dashboard creation and Management of team member in MIS role.

Education:

• Bachelor’s/University degree or equivalent experience in Operational/ Third Party Risk Management.
• Required Skills: Advance understanding & Experience in MS Excel, MS PowerPoint.
• Preferred Skills: QlikView, SQL, Tableau, Third Party Risk Tools

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