ICM In-Business Quality Assurance – Client - C12 - AVP

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.  Wholesale Credit Risk In-Business Quality Assurance (WCR In-Business QA) is an integral part of the ICM organization.

The WCR In-Business QA function verifies that established standards and processes are followed and consistently applied. WCR Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the process design and control effectiveness within wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs and process deficiencies.

Results of Quality Assurance Reviews (QARs) are reported to WCR management of the respective businesses and critical stakeholders and regulators.

This role reports to the ICM In-Business QA Portfolio Lead, General Corporates.

Key responsibilities include:

• Support the ICM In-Business QA Head of General Corporates to set the global strategy and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.

• Assist in providing effective credible challenge during QARs to Business Cluster Heads and Portfolio Managers, as regards to UW process design and control effectiveness to ensure that weaknesses in such processes are identified and escalated as appropriate.
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
• Under the supervision of the ICM In-Business QA Head of General Corporates, support execution of the following:

• Consistent and objective assessments during QARs
• Subsequent follow-up on corrective actions that were raised during QARs.            
• Assist in preparation of Quality Assurance reports for ICM and WCR business management that communicate and measure results and identify trends and remediations for gaps identified.

• Assist WCR In-Business QA function in the establishment of policies, procedures, risk assessment and controls to drive effective QA coverage and standards.
• Support ICM In-Business QA Head of General Corporates to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Support the Global Head of WCR In-Business QA on internal projects and initiatives.
• Support ICM Voice of the Employee (VOE) initiatives.
• Travel (less than 10%)

Skills/Competencies: 

Quality Assurance: 

• Demonstratable quality assurance experience, including 4-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.
• Understanding of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes.
• Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with makers and checkers for ongoing improvement, problem detection, and sustainable remediation.
• Good background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function.
• Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• Understanding of QA policies and procedures with the ability to execute change seamlessly.
• Strong awareness and adherence to the control environment including Quality Assurance. 

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi.
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier. 

Competencies: 

• Assist colleagues in identifying stretch opportunities to elevate individual and team performance
• Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Good organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
• Clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority  

Technical: 

• Microsoft Office (Word, Excel, and PowerPoint) skills 

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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