HR Benefit Operations – Corporate Benefits Team Lead - C11

The HR Benefit Operations – Corporate Benefits Team Lead C11 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Key Responsibility Areas:-

• Responsible for directing and planning the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, , life insurance, travel and accident plan, flexible spending plan,

• Production Activity(e.g. Benefits Operations reviews, Headcount Reconciliation, Input Collation for Insurance, Mediclaim, Meal Card, Holiday Benefit, Car Allowance, LTA, NPS, Childcare / Creche, Proofing Substantiation, Audit readiness, Employee loans, over time, union employees corporate benefit plans )

• Accountable for coordinating and managing the entire corporate Benefits management function while meeting all accuracy, timeliness, satisfaction and NPS metrics.

• Customer Activity (e.g. Interacting with Vendors, Employees, Stakeholders, Senior Management)

• Coordinate transfer of data to Payroll team as monthly input as per Payroll Calendar for Meal Card, Insurance Deductions, Reimbursement claims & other benefit inputs.

• Gather employee data, reconcile the new joiners, leavers, transfers details monthly & send the input to vendors as per timelines agreed.

• Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards

• Escalates issues on time and ensuring all stakeholders are kept regularly informed of progress to closure.

• Regular and timely liaison with HR Benefit Pillar , HR Partners & HR Teams across cluster on special corporate benefits instructions and other requests for key stakeholders.

• Timely redressal of the employee queries

• Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost. Contribute to a culture of continuous improvement within HR Ben OPS to support achievement of productivity goals.

• Accountable for preparing the monthly reconciliation as part of the corporate benefit operation activities and report and other global data requirements

• Support SD in Vendor Governance, Ops Management and SLA Management, Recurring Business Reviews

• Accountable for ensuring the processes are aligned with Global and Regional Best Practices

• Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries

• Performs other related functions that may be assigned from time to time, or as deemed necessary by the business

• Provide guidance and knowledge to new team members as and when required.

• Monthly Corporate Benefit Dashboard.

• Knowledge Articles , Citi For You content and ESS portal are updated to enhance the active employee experience and minimize the enquires over email and SNOW

• Audit open Item inventory and  review legacy open items in  balance sheet and follow up till closures.

• Acquire necessary controls and self-drive Benefits Operations to deliver from the front

• Prioritizing  and exploring the vendor leveraging to simplify process owned and supervised  by him/her to enhance the experience

• Ensure efficient daily huddle with India team on key open items from compliance, control and escalations perspective are discussed and closed.

• Supervising C09 and C 10 level team member and give them positive feedback to step-up with ownership.

• Ensure SOP/ OPM are up to date on real time basis so that future Audit and process transitions are progressed efficiently.

Qualifications:

• Strong knowledge of payroll and Benefits  program.

• Must have at least 7 to 10 yrs. experience in managing corporate benefits

• Must have experience in managing headcount more than 12K employees.

• Should have sound knowledge of payroll systems and logics -Workday/ERP

Education:

• MBA/Bachelor  

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