Global Operations Controls Testing Leader: Payment Control Testing– C13

The Global Operations Control Testing Utility is responsible for the testing of controls that are designed and executed by the Citi’s Global Operations Control Testing teams such as Payment Controls, Loan Controls, Financial Crime, Payment Prevention, Payment Operations, Regulatory Reporting, etc..

This is a strategic and execution-oriented management position which along with the Global Operations Payment Controls Testing Team Leader, is accountable for end-to-end controls testing i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.

The Global Operations Payment Control Testing Leader is a subject matter expert on overall controls testing, with an excellent level of understanding of control testing and who closely follows latest trends in Global Operations Payment controls testing and adapts them for application within their own job and covered businesses and functions. Initially, this role will focus on Maker Checker Controls across segments of the organization in support of Risk Reduction efforts related to the risks identified by IA for Maker Checker type controls.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. 

Responsibilities:

• Supports the Global Operations Payment Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights. 
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC). 
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup. 
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions. 
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures. 
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business. 
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s). 
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing. 
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics. 
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing. 

• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy. 
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. 
• Support other relevant work efforts of the department where needed and as directed by their manager. 

Qualifications:

• 12+ years relevant experience, 3+ years in Payment Operation, Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Experience with tools such as [Quest, CR&C, JIRA]
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.

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