Applications Support Sr Analyst

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Provide advanced technical support for escalated issues from production support team.
• Diagnose and resolve complex technical problems related to applications and databases.
• Collaborate with development teams to identify and fix the production issues
• Analyzes applications to identify risks, vulnerabilities, security issues and improve the system performance.
• During a production issue, act decisively to identify the root cause and deliver an effective solution.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Start of day checks, continuous monitoring, and regional handover.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7+ years of experience in technical support or a similar role with Java background
• Strong knowledge of SQL, Java, and other relevant programming languages.
• Experience with database management systems (e.g., Sybase ASE, Oracle).
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Knowledge of tools like Jira, splunk, Git/Bitbucket, IDE

Education:

Bachelor’s/University degree or equivalent experience

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