SRE Engineering Manager

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

As an Engineering Manager you will improve the productivity of engineers, create effective reporting mechanisms, and ensure timely and budget-conscious completion of work within the Site Reliability Engineering (SRE) team. You will play a crucial role in driving operational excellence, fostering collaboration, and enabling efficient project management. This position requires a combination of technical expertise, leadership abilities, and exceptional organisational skills.

Skills:

• Technical Proficiency: Possess a strong understanding of SRE principles, DevOps practices, and relevant technologies to effectively guide and support engineering teams.

• Project Management: Ability to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely completion within budget constraints.

• Analytical Thinking: Demonstrate a data-driven approach to problem-solving and decision-making, utilising metrics, and performance indicators to assess team efficiency and identify improvement opportunities.

• Leadership: Exhibit strong leadership qualities, fostering a positive and collaborative work environment, providing guidance and mentorship to team members, and promoting a culture of continuous learning.

• Communication: Excellent verbal and written communication skills, enabling effective collaboration with cross-functional teams, stakeholders, and management.

• Stakeholder Management: Ability to understand and address the needs of various stakeholders, including engineers, product managers, and business partners.

• Process Improvement: Proven experience in streamlining workflows, identifying bottlenecks, and implementing process enhancements to optimise efficiency and productivity.

• Budget Management: Familiarity with budgeting and cost control practices, ensuring projects are delivered within financial constraints while maintaining quality standards.

• Quality Assurance: Knowledge of quality assurance principles and best practices to ensure deliverables meet defined standards and specifications.

• Adaptability: Ability to thrive in a dynamic and fast-paced environment, quickly adapting to changing priorities and business needs.

Responsibilities:

• Be both highly technical and an effective people manager

• Lead multiple teams that deliver on multiple projects of increasing dependencies in an ambiguous and high-impact area

• Collaborate with various functions, drive engineering initiatives, and have an impact at an organisational level

• Measure the impact of your team and set clear expectations and goals

• Partner with leadership to influence and drive org design, contribution, and prioritization

• Lead a team of engineers and product managers in the ideation and technical development of innovative projects to streamline and automate critical business challenges

• Provide strategic and operational oversight for software initiatives in Production Management

• Work closely with business aligned SRE leads to develop short and long-term strategies

• Manage stakeholder expectations, resolve conflicts, and keep everyone involved aligned

• Develop and drive execution on 6 month and 1 year road maps

• Drive innovation, establish new approaches in improving productivity

• Establish a metrics-based organization, develop key operational metrics and push for continuous improvement

• Ensure system security, data integrity and compliance for regulatory requirements

Qualifications:

• Bachelor's degree (computer science or related fields) or equivalent experience in building scalable solutions to improve the service reliability and/or increase productivity and efficiency

• Experience with object-oriented or scripting programming languages such as Java or Python to build DevOps/SRE solutions

• Experience with agile systems development methodologies

• Relevant experience managing engineering teams

• Organisational and analytical skills

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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