Human Capital Workforce Planning Associate

The Global Banking Workforce Planning & Human Capital team play a critical strategic role in the design, implementation and execution of workforce strategies that align with Citi’s (the “Bank”)  global business objectives.

Within this role you will  responsible for optimizing workforce capabilities, ensuring talent supply meets business demand, and driving workforce analytics to support decision-making. You will have a unique opportunity to partner with multiple senior leadership members across Banking, covering Commercial, Investment, and Corporate Banking globally to help develop workforce planning models that support business growth and operational efficiency. There is opportunity to drive change through improved automation, faster decision making and enhanced future forecasting of Citi’s talent force.

Key Responsibilities:

Workforce Strategy & Planning:

• Support the development and implementation of a global workforce strategy that aligns with business goals and ensures optimal talent allocation.

• Support workforce forecasting, headcount planning, and talent supply-demand modeling across all banking divisions.

• Establish workforce analytics frameworks to track key talent metrics, productivity, and workforce effectiveness.

• Drive workforce transformation initiatives, including automation and future-of-work strategies.

• Collaborate with Citi Executive Committees, Finance, HR, Business Execution and Citi’s Global business leaders to align and embed Citi’s workforce strategy with its ambitious business growth plans; ensuring the right talent is in place for expansion and transformation initiatives.

Workforce Analytics & Reporting:

• Leverage advanced analytics and tools such as Tableau to provide insights into workforce trends and optimize labour costs.

• Build predictive workforce models that support financial planning, cost management, and operational efficiency.

• Report on workforce KPIs and human capital ROI to senior leadership and board members.

Change Management & Organizational Design:

• Lead workforce-related aspects of mergers, acquisitions, and restructuring, ensuring seamless talent integration.

• Develop workforce frameworks to support new business models, digital transformation, and regulatory changes.

Global Talent Acquisition & Retention:

• Oversee workforce mobility, global talent deployment, and expatriate workforce planning.

• Partner with Talent Acquisition teams to ensure the workforce strategy is designed to attract and retain top-tier professionals in key markets

Qualifications & Experience:

• Proficient excel, tableau and presentation skills, comfortable communicating with and presenting to senior management

• Proven experience of project management skills and initiative ownership, preferably in relation to Human Capital/ Workforce Planning or other similar Business strategy initiatives, within a large investment bank or financial institution

• Proven experience in workforce planning, talent forecasting, human capital strategy and organizational design may be preferable

• Proven experience in working with multiple stakeholders, across geographies, functions and seniority.

• Strong ability to work cross-functionally with senior executives and HR leaders in a global matrixed environment.

• Proven experience in data-driven decision-making.
• Expertise in workforce analytics, HR technology and human capital may be an advantage.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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