Domestic and Cross-Border Payments – Global Product Commercialisation, Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Global Payments team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

This is a Global Product Commercialisation role in the Domestic & Cross-Border Payments Business.  The Domestic & Cross-Border Payments business incorporates Domestic Payments, WorldLink Payment Services (Citi's leading institutional cross-border, cross-currency payments solution), CBFT (Cross-Border Funds Transfers offered by each Citi branch to clients with local branch accounts) and Cross-Border Receivables (enabling our institutional clients to collect funds cross-border). 

Citi’s Domestic and Cross-Border Payments solutions enables Citi’s Institutional clients (Financial Institutions, Corporates and Public Sector) to efficiently execute domestic and cross-border/cross-currency payments and collections, providing global access, integrated FX, cost efficiencies and payment optionality in the form of various payment methods. The business enables local currency payments in over 200 markets on behalf of thousands of global clients across all client segments, representing a truly global business. 

The main function of this role involves driving the commercialisation of Domestic and Cross-Border Payment solutions at scale, enabling our Sales and product teams across all regions to effectively engage with clients to explore and win new business. The position's objectives will include the design and execution of commercialisation strategies – across both capabilities and client segments - helping to unlock material business growth. 

This role requires an individual that is innovative, self-driven, with excellent communication and influencing skills; able to work effectively with both internal stakeholders and external clients.  The best candidate will be someone that is also able to understand the technical details, to help support Sales teams and our clients on a day-to-day basis, to win new deals.   

What you’ll do:

• Commercialisation Strategies:  Work closely with Sales and Product Managers to identify growth opportunities, to drive sales enablement and commercialisation strategies, to win new business at scale across all client segments and regions.
• Sales Enablement and Deal Support:  Create sales content and deliver sales training (often 200+ attendees).  Provide deal support to sales and product teams across all regions, ensuring key capabilities are understood and client’s needs are met.   
• Communications Management: Design and execute internal and external communication, from Marketing Campaigns to Product Launches, Commercialisation Updates, Press Releases, and general market updates. 
• Industry Expertise:  Demonstrate a good understanding of the competitive landscape globally, delivering competitive analysis. 
• Client Segment Awareness: Demonstrate an understanding of specific client segment needs, delivering targeted sales training and collateral with clear client value propositions.  
• Pipeline Creation and Management:  Gather input from Sales, product partners and use data to help identify target market and growth opportunities.
• Portfolio Management:  Perform necessary analysis to understand how different client portfolios / segments are performing, looking at transactional data and revenues.  Extract key messages to share with respective stakeholders and senior management to help unlock a focused approach towards growth opportunities.
• Stakeholder Management and Collaboration:  Align with Product, Operations, Technology, Legal, Compliance, AML, Sales (and more) to ensure clients challenges, risks and any market conditions are understood, and solutions are designed to meet our client’s needs. 
• Risk & Controls:  Focus on controls, governance and demonstrate an understanding of AML policies and regulations, specific to Cross-Border Payments.   Appropriately assess risk (reputational, financial, or other) when helping to shape client solutions and business decisions.   
• Pricing and P&L analysis: Support Regional Sales and product teams to identify appropriate client level pricing, considering transaction fees, FX, costs, growth opportunities.
• Project Management: Where necessary, create and maintain project plans to track and report the progress of larger projects / initiatives and commercialisation strategies. 

What we’ll need from you:

• Cash Management, Trade or Securities Business experience in a commercial business and/or sales and client management environment.
• Knowledge of Product Management disciplines, including the ability to undertake and lead several projects to drive commercial and financially responsible returns. 
• Knowledge of the payments landscape both domestic and cross-border; Instant Payment, Payments into Digital Wallets, and Payments into Cards. 
• Credible and enthusiastic client and executive presence in person, in writing and on the phone
• Payment’s expertise, in terms of messaging and settlement.
• Strong track record of results delivery and execution.
• Knowledge of the core risk and mitigants applicable to payments products.
• Some knowledge of Operations and/or Technology architecture and/or Payment’s infrastructure/systems preferred.
• Fast learner with intellectual curiosity - proactively seeks and develops new opportunities.
• Attention to detail and analytical mindset.
• Strong Research Skills, ability to create business analysis, troubleshoot data quality issues.
• Able to work in a fast-moving environment and dynamic team, managing multiple projects.
• Strong Excel and Power Point design skills.
• Ability to work independently, or as part of a cross-functional and cross-regional teams.
• Ability to influence and coordinate multiple internal stakeholders around a common goal.
• Senior presence and ability to operate at different levels (e.g. research/analysis, thought-partnerships, presentations, interactions with O&T partners and 3rd parties).
• Strategic skills but mostly ability to conceptualise and execute on the business vision.
• Very strong communication skills, online/zoom and in person.
• Excellent organisation and project management skills.
• Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organisation and/or make clear recommendations to management.
• Undergraduate Degree/Third Level Qualification preferred but relevant experience takes precedence.

What we can offer you:

Development Value

• Leadership role in a commercial environment working within a high-profile product with significant innovation opportunities.
• Play an important role in the evolution and delivery of a reimagined Citi’s payments offering.
• Managing complexities through a role within a multifaceted product that delivers payments in 200 countries for multiple client segments.
• Working in a very dynamic team in a high paced environment which requires the ability to lead and influence stakeholders while managing multiple projects and priorities.
• Working within a team committed to personal and professional development.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus. 
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.  
• Pension Plan. 
• Paid Parental Leave. 
• Special discounts for employees, family, and friends. 
• Access to an array of learning and development resources. 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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