Custody Head of Tax Product & Operations - MD

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your deep market expertise, executive leadership and passion for delivering for clients to Citi’s Custody leadership team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This role is to lead Custody Global Tax Product and Operations. The role will report into the Global Head of Custody with matrix reporting into the Global Head of Investor Services Operations. The role can be based in either London or New York.

Responsibilities

• Own and define the go-forward vision and strategy for Custody Tax – across Product and Operations. Key focus areas include discharging of our legal obligations, reducing processing risk while improving the client experience.
• Establish an optimised Global Tax Operating Model, to manage tax reclaim volumes, to mitigate our Tax risk and improve the client experience.
• Accountable for the Risk management and Control agenda, in partnership with Geographic business heads, Ops and Tech partners, and In-business risk team.
• Manage down the Operational Risk and improve efficiency of the Tax function – implement appropriate strategies to remove legacy/bespoke processes, streamline functions globally, drive standardisation, best practice and efficiency across all our markets.
• Work with Corporate tax teams and local tax experts in assessing and interpreting evolution of local technical tax law across our 104 markets, and implementing changes in our product and service offering to ensure ongoing tax compliance.
• Own the Custody Tax commercial proposition – cost to serve, pricing, thresholds and partner with the broader pricing and commercial teams to implement standards across our rate cards.
• Develop a comprehensive approach to our Tax Market Advocacy
• Support Client/Sales process with Tax service expertise as needed
• Manage the technology budget, prioritisation and Product Development for Tax – ensuring rigour on capital expenditure and resource allocation. Synthesize demands from clients and other key stakeholder into a coherent roadmap of delivery to deliver critical product features and functionality
• Improve scale and efficiency of the service delivery through optimal use and development of ‘tech-first’ solutions, FinTEch, AI , process automation, streamlining and global standardisation of service delivery.
• Responsible for the core Tax Operational Service delivery
• Oversight of local branch performance in delivery of the Tax service
• Evolve both ‘day-to-day’ capacity data and ‘throughput’ processing executive metrics as well as client insights into processing status.
• Advocate for building a next generation ‘tax service’ that will scale in close partnership with market, client and digitization opportunities
• Provide a front to back leadership from product to operations and the associated governance and control forums to provide clear insights into the operate model

What we’ll need from you

• Seasoned Industry professional with extensive experience and deep market expertise across Tax in the post-trade space - payments, custody or in a Tax consulting function covering Transaction Banking.
• Strong collaboration skills and ability to work closely with stakeholders in the business.  Comfortable delivering results in a part-matrix role – influencing others without direct management oversight to deliver business results.
• Excellent communicator, written and oral, with the gravitas to manage regulators clients, boards as well as senior Citi management
• Comfortable navigating ambiguity, coming to terms with and bringing order to an at times fragmented technological, organisational and operational landscape.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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