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AVP, Regional Digital Services Support Manager (Japan + APAC Market) - Hybrid

Job Req ID 24768804 Location(s) Kuala Lumpur, Malaysia Job Type Hybrid Job Category Customer Service

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Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as AVP, Regional Digital Services Support Manager (Japan + APAC Market) - Hybrid (Internal Job Title: Client Onboarding Sr Analyst - C12) based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

Provide level 2 Live Production Technical support for CITI’s Custody and Funds’ Internet Banking Platform: CitiVelocity for Securities Services (“CVSS”) platform for Asia, via email and phone.
Provide Web Training for external Clients and internal Teams for CVSS platform. This includes multiple applications involving reporting and transactional propriety functions.
Provide client consultation services to Clients and internal teams for report customizations and automation.
Manage integration projects by building host-to-host connectivity between the client's system and Citi's via common Protocols like SFTP, FTP etc
Provide post live integration support for Completed Integration projects for Host to host system changes/maintenance/migration.

As a successful candidate, you’d ideally have the following skills and exposure:

Ability to communicate well in spoken and written Japanese and English, to conduct live training for clients by utilizing Zoom , or on site client visits in KL.
Basic Understanding of the Trade Custodian business model and end to end trade settlement process. (Preference)
Experience in a banking or Financial institution with preference in Custody or Funds Business (Preference)
Familiarity with Basic SWIFT
Ability to navigate the various CVSS applications and provide solutions on usage, customization, and CVSS technical issues (Extensive Training will be provided)
Ability to trouble –shoot technical issues with the platform and resolve tickets (Extensive Training will be provided)
Ability to follow process models and Prioritize client queries according to severity of issues encountered
Ability to escalate to appropriate technical parties when needed, and ensure consistent follow up with development teams to ensure complete resolutions
Strong focus on Client delivery, and ability to work well within a team to manage and provide initial response to queries received by the team before 6 pm daily.
Remain up to date with product knowledge around new functionality and releases on supported products
Expert level of proficiency in MS Windows, MS Office.
Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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