Director, Data Analytics & Innovation

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Director, Data Analytics & Innovation  - Hybrid (Internal Job Title: Director, Data Analytics & Innovation   C15) based in Hong Kong.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Reporting directly to the Data Analytics & Innovation Head of Data Science, this role will manage team of analysts and data scientists to win clients and their share of wealth business for Citi Wealth Hong Kong franchise.

Be a key evangelist for data transformation, facing off to key senior executives as needed.  We are aggressively seeking innovative, analytical, business-oriented leader to help accelerate growth for the Citi HK’s franchise across wealth continuum, including Citigold (CG), Citi Private Client (CPC) and Citi Private Bank (CPB).  Align with global functions and data / analytics teams from other regions of Citi as well as with other business lines (such as Corporate Banking).  Success will be judged by incremental revenue, cost saves, efficiency impact or Artificial Intelligence (AI) led innovation embedded across business processes and functions.

In this role, you’re expected to:

Analytics

• Understand key drivers of business results and how data and analytics can help accelerate outcomes; drive theory to execution with business partners to directly impact results
• Be a champion of customer analytics, understanding millions of customers in multiple geographies in each of several lines of business while taking a customer-centric view versus a geographic or product-line view; “connect the dots” across several lines to leverage insights in one area that may apply to another
• Direct the processing of large datasets using a wide variety of analytical and data science techniques to uncover insights and produce recommendations and opportunities for operationalizing analytical processes with appropriate technical foresight
• Create an analytical roadmap and agenda, with appropriate prioritization; track progress; measure results
• Use the analytics vendor landscape to make build vs buy recommendations / decisions
• Work as a thought partner with lines of business, influencing outcomes often without direct control
• Align thinking with and leverage other regional analytics teams (e.g. Asia South/NAM/Global)
• Leverage both design and customer research teams to further enhance and inform analytical experiences (e.g. personalization, etc.)

Communications

• Continually, succinctly, and clearly communicate progress and results against the data/analytics agenda within the team, with peers, and with exec management
• Create buzz, be an evangelist of the data / analytics transformation across Data Analytics & Innovation (DAI) globally
• Speak in large group settings both internally and externally to create brand awareness for Citi analytics
• Continually “bring the outside in” to learn and deploy best practices from other organizations or industry forums

People

• Manage a large, culturally, and skill set-wise diverse data and analytics team across geographic locations
• Manage within budget
• Attract world-class talent to be part of Citi Wealth DAI
• Upskill and retain talent through implementation of training or rotation programs; define clear career paths and criteria for success; create and use bespoke but consistent recruiting and employee assessments

Process Improvements

• Drive agile and collaborative team-working processes throughout the data organization; monitor progress against activities and actively “connect the dots” across teams where appropriate
• Help streamline engagement model to help embed a data inspired decisioning culture across Citi Wealth Asia North business

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelors/University degree, Master’s degree preferred; managerial experience
• 15+ years’ experience in data and analytics
• Experienced with analysis of large, consumer datasets consisting of both structured and unstructured data, both transactional and behavioral data
• Thought leader on customer analytics – understanding individual customer behavior patterns in acquisition, engagement, retention using individual propensity models, segmentation approaches, etc
• Ideally, knowledge of a wealth business across all product lines and associated business acumen – or at minimum, background in any large-scale consumer-oriented firm
• Ability to create a vision of what “good” looks like to capture value using data and analytics (people, process, technology) and to deliver a competitive edge
• Knowledge of and would have used variety of analytical techniques to build impactful data products or tactical solutions involving visualization, optimization and/or predictive analytics.
• Demonstrated significant large-scale business impact through data and analytics
• Able to not only set vision and direction for the team but also demonstrate large-scale incremental business impact through analytics initiatives
• Experience managing large, often geographically spread, analytics and data science teams
• Understands technical platforms and is fully aware of how to create and drive scalable solutions
• Experienced leveraging 2nd party and 3rd party data to enhance our analytical understanding of our customers
• Is versed in data platforms, campaign execution tools; understands what can scale and what cannot; directing data engineering teams particularly helpful
• Uses Confluence, JIRA, and other agile team process tools to accelerate team outcomes
• Must possess and demonstrate a “commercial mindset”
• Understands how to integrate customer research/insights with analytical findings
• Self-motivated and accountable – demonstrated ability to follow through to execution

• Project management – ability to lead cross functional teams towards a common vision
• Organized – can juggle multiple, potentially competing priorities with aplomb
• Detail oriented – obsessed about quality
• Superior communication – able to clearly articulate complex strategies/techniques and ideas, in both oral and written form, to senior management, with associated poise
• Execution oriented – doesn’t remain in the theoretical; is able to make choices/decisions in the name of delivering rapid business impact
• Collaborative – easy to work with, across all levels of the organization; builds effective working relationships
• Bias for change – actively seeks out ways to improve processes, people, etc.
• Influencing – able to influence outcomes without necessarily direct authority; experienced navigating large complex organizations to achieve results

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

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