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KYC Operations Lead Analyst - Transformation, VPP (Hybrid)

Job Type: Hybrid

Job Req ID 25883533

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Overview

Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

Cross-Functional Collaboration
Credible Challenge
Risk Management
Data and Results Driven
Accountable
Adaptable

Responsibilities

The Financial Crimes Business Analyst is a critical role focusing on improving USPB and Wealth operational efficiency and effectiveness by analyzing data, identifying areas for improvement, and recommending solutions. They bridge the gap between business needs and operational processes, often working with various departments to streamline workflows, boost productivity, improve customer experience and risk management. This individual will be responsible for identifying and assessing opportunities to improve operational processes, technology and data management. They will rely heavily on their strategic thinking and logical problem-solving skills, as well as ability to influence cross-functional stakeholders to be successful in this role. This individual will report into the USPBW Financial Crimes Transformation team and directly support the Transformation workstream leads and project managers.

Responsibilities:

Examine current processes, identifying inefficiencies, and pinpointing areas for improvement within the organization.
Perform data analysis to put together business cases for approval by leadership, compliance and other stakeholders
Develop and recommend solutions to streamline workflows, reduce costs, and enhance productivity
Work with various departments, such as operations, business, finance, compliance and technology, to implement changes and ensure alignment
Prepare reports, present findings to stakeholders, and communicating recommendations to facilitate informed decision-making
Help to establish new policies and procedures to support operational efficiency
Define and track key performance indicators (KPIs) and monitoring the effectiveness of implemented changes
Lead the identification and drive resolution of issues, including those outside established projects of work

Qualifications:

6-10 years relevant business analyst experience
KYC experience preferred
Project/Program management experience required
Excellent communication skills, business acumen and technical expertise

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Aug 12, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply Now

Success Stories

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Usman B.

Risk & Controls Transformation Lead
New York

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Cynthia D.

Mexico Transformation Head

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Dan F.

Data Operating Model and Governance Program Lead
New York

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”