Enterprise Issue Management Director - C15

As part of the Enterprise Issue Management team, the Issue Management – Thematic Issue Analysis Director will support the enhancement and maintenance of Citi’s Enterprise Issue Management program. The Thematic Issue Analysis Director will support initiatives to execute and enhance ongoing operation of the program which includes policies, standards and execution related to issue and root cause analysis and evaluation, remediation, monitoring, reporting, and escalation to promote comprehensive, consistent, and accurate issue resolution across the bank.

The Thematic Issue Analysis Director will collaborate with various businesses and functional risk and control teams and front-line process owners to enable deep, consistent root cause analysis and remediation that ultimately improves the control environment. This includes providing credible challenge to proposed analyses and remediation, therefore an Audit or equivalent challenge background will be beneficial. Additionally, this role will require identifying issue trends to support broader remediation efforts. An initial focus will be on high-severity issues and those areas cited by regulators as requiring urgent remediation. Over time, Business-as-Usual (BAU) control issues and oversight of those issues will be the primary focus. 

Key Responsibilities

• Direct consistent, enterprise-wide end-to-end issue management, including issue analysis and root cause identification, remediation, monitoring, and management reporting of identified issues in the control infrastructure and existing business processes.
• Support enhancements to and compliance with relevant policies that support consistent execution of issue analysis and effective remediation.
• Direct and manage day-to-day program execution both tactically, such as through leading junior staff across a variety of projects, and strategically, by playing a leading role in the overall program structure/scope.
• Support and maintain reporting processes that present progress updates and measurable results of program efficacy over time.
• Facilitate the design and implementation of automated controls/solutions and metrics wherever possible.
• Develop relationships with senior leaders and staff across the enterprise and foster partnerships based on trust.
• Act as an agent of change for enacting a strong risk and control culture within Citi.

Qualifications:

• A minimum of 15 years of experience preferably at a global financial institution
• Audit background preferred
• Demonstrated experience in providing effective ongoing program management support including continuous program improvement 
• Strong understanding of a broad range of financial services products/services and end-to-end processes, including technology and operations functions
• Knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments
• Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions
• Deep knowledge of and experience with applying issue and root cause analysis techniques
• Well-developed listening and communication skills and the ability to motivate colleagues across different project teams, functional and business units, and geographies
• Demonstrated ability to work collaboratively and operate successfully in a complex, heavily matrixed corporate environment
• Ability to summarize complex topics effectively for senior management, including c-suite executives and members of the board of directors
• Experience interacting with and providing progress reports to regulators

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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