Digital Learning Strategist, Content & Assessments

The Content & Assessments role is within the Digital Learning Technology team and is responsible for supporting the full lifecycle of the content libraries and assessment tools owned by Citi Learning.  The focus of this role is to ensure the health of our content libraries (e.g. Udemy, Harvard Manage Mentor, Intuition, etc.) and assessment tools (e.g. Myers Briggs, Hogan, etc.), analyze and report on usage/ROI, play a critical role in the selection and onboarding processes for new platforms, and contribute to the management of our vendor relationships. This is a strategic professional who stays abreast of the learning and development industry, is a recognized technical authority for digital learning, and contributes to strategy through a close partnership with our learning professionals. This position is a program manager for learning systems, who will work closely with our Shared Services and Technology partners for end-to-end delivery of large scale and/or complex projects and works closely with stakeholders to develop and maintain the digital learning roadmap.  Developed communication and diplomacy skills are required in order to guide, influence and support our direction and decisions. This role will provide advice and counsel related to the technology and operations of the business. This role will not only look after existing learning systems but will help to collaborate on new developments and influence innovation within the learning space.  

Key Responsibilities:

• Provides leadership and strategic direction for the projects in relation to the learning ecosystem, acting as a product owner of learning content libraries and assessment tools, driving prioritization and standardization
• Partners closely with our learning teams to analyze gaps in our offerings and define content needs
• Manages a large multi-faceted technical project or multiple projects in parallel in addition to creating and deliverables
• Responsible for raising risks, issues and identifying process improvement opportunities  
• Contributes to defining the product roadmap for learning systems and driving enhancements through vendor relationships
• Manages strategic vendor relationships and influences the roadmap of our learning ecosystem
• Determines optimal configuration for our learning systems to achieve the desired outcome while managing new features and capabilities
• Partners closely with the Operations / Shared Services and Technology teams to define project scope and objectives through to implementation
• Advances the learning technology offerings at Citi by enabling best in class systems and processes in alignment with future trends
• Stays current on available learning technologies and leverages expertise to develop learner centric learning solutions
• Promotes good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, its sponsors, those who will make use of the project's results, those who command the resources needed, and project team members
• Consults with business partners to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis

Qualifications:

• 5 years of project management experience with the ability to develop project plans, manage individual deadlines and goals
• 3+ years’ experience with learning or knowledge management technologies
• Proficient with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Experience working with learning systems (SumTotal, Workday, Degreed preferred)
• Proficient in MS Office applications, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
• Strong consulting and relationship building skills
• Experience managing vendor relationships

Education:

Bachelor’s/University degree

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.