AVP, Fraud Risk Senior Analyst

The Fraud Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Interact with Policy, Operations, and other functional business partners to optimize business strategies.
• Apply subject matter expertise to the prioritization and planning of projects in conjunction with fraud management policies and strategies.
• Coordinate procedure development and training for new initiatives.
• Triage requests coming from Fraud Policy and Fraud Operations and escalate as appropriate.
• Communicate changes coming from Fraud Policy or Operations. 
• Conduct adhoc and structured Defect reviews and support process changes stemming from the reviews.
• Research and respond to customer escalations.                             
• Identify operational, policy and procedural efficiencies.
• Identify process opportunities to mitigate losses, reduce expenses, and enhance customer satisfaction.
• Create business cases using facts and data to support recommendations.
• Ensure adherence to strict audit and control requirements; participate in audit related activities and assist with completion of audit and compliance related activities.
• Perform other duties and functions as assigned.  The scope of the work will focus heavily on specific project types, or more broadly as business needs dictate.  Additionally, the incumbent will be responsible for performing high dollar case reviews to identify opportunities for improvements as well as support for escalations.  Excellent communication and interpersonal skills are critical to the role.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4+ years’ experience in credit cards/retail banking, with specific experience in fraud risk management.  Prefer direct experience in Security Operations.
• Ability to focus on fraud risk mitigation with a strong focus on customer experience.  
• A strong understanding of the fraud life cycle.
• Ability to identify specific opportunities within fraud processes to address customer pain points and improve the customer experience. 
• Exceptional attention to detail with strong organizational skills.
• Excellent written and verbal communication.
• Excellent time management skills and the ability to work to tight deadlines in an ever changing fast paced environment.
• Demonstrated ability to influence others including senior management

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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