SVP U.S. Personal Banking Managers Control Assessment & Framework Operational Risk Program Manager (Hybrid)

The primary focus of this role is ownership and facilitation of reporting needs across USPB ORM including but not limited to reporting to support Framework elements, i.e. Product Risk, Oversight Routines aligned across Framework requirements, Regulatory Reporting, internal monthly and quarterly reporting routines across all business coverage teams and other requests as requested by USPB ORM.

Robust understanding and execution of core reporting tools and disciplines, effective Dashboard development, effective story telling via data and visualization providing insights through data, timeline management as well as internal stakeholder managed is required.

Responsibilities:

• Develop, Deploy, and maintain Operational Risk Reporting for utilization across USPB Operational Risk Management focusing on identifying, evaluating, and prioritizing risks, to minimize potential losses and enhance decision-making.
• Leads the continued development and improvement of risk reporting dashboards and content in conjunction with the risk owner and other risk functions.
• Drive operational risk analytics and develop indicators including but not limited to Key Performance and Key Risk indicators that focus on the impact of operational processes on risk levels and performance.
• Accountable for monthly and quarterly reporting routines to facilitate anticipatory risk management and corresponding risk reduction across operational risks.
• Serves as a subject matter expert for operational risk reporting needs inclusive insights to risk reduction efforts through effective use and display of information.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk, data risk, processing and third party risks for example
• Resolves transactional level escalations coming from the internal or external partners & stakeholders.
• Analyzes a multitude of scorecards/performance management tools to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience across reporting & risk management
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation/story telling.
• Efficient and working knowledge across business intelligence tools / Databases: Cognos Reporting, Tableau, SAS, SQL Server, MS Access; Reporting Tools: MS Excel, MS Access, SSRS, Crystal Reports, SharePoint, MS Teams, Visio, MS PowerPoint
• Experience in Risk and Control Self-Assessment programs.

Education:

• Bachelor’s/University degree, master’s degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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