Product Manager Desktop Services - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Product Management Lead Analyst is a senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. This is a technical role managing products within Digital Workspace Services product portfolio within Citi Technology Infrastructure. We are looking for a Product Manager who can provide strategic vision to guide product development, provide direction and effectively communicate with business to accelerate time-to-market. Maintain product road map, prioritize deliverables, engage actively with engineering and security teams, guide towards solutions, measure impacts, and broadcast results to the broader organization. You partner and communicate with stakeholders, while simultaneously working to connect the teams to users and the broader business.

Responsibilities:

• This role will manage products within the End User Digital Workspace Services product portfolio which includes products such as Apple Mac, RPA (Robotics Process Automation), Desktop, and more.

• Partner with a variety of stakeholders such as engineering, security, marketing, communications, operations to drive product objectives and experience.

• Lead development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers

• Ensure alignment of your product with other products within the Desktop Portfolio, while effectively coordinating and understanding stakeholder priorities to serve as the voice of the customer.

• Directly enhance end-user experience by driving key decisions through data analysis, surveys, and development of functional and business requirement documents that align strategic goals with business objectives.

• Be effective at resolving conflicts while managing multiple priorities, evaluating, and balancing the impact of their decisions across various businesses/customers. 

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6+ years of relevant experience such as product management or project / program management

• Preferred experience in managing desktop environments (macOS or Linux) and underlying IT infrastructure such as cloud & virtualization.

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Strong communication skills with ability to facilitate conversations to senior leadership, technical, and business stakeholders

• Demonstrated analytical skills to drive strategic business decisions

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree. Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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