Ops Tech Process Automation Application Developer

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Ops Tech Process Automation Application Developer is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.

• Responsibilities

• Define and design end-to-end RPA architectures for automation solutions, ensuring alignment with business goals and IT standards
• Develop, configure, and deploy RPA scripts, leveraging leading RPA tools such as Automation Anywhere and Opensource RPA (Python/Selenium framework)
• Develop custom workflows and scripts to automate manual business processes, improving efficiency and reducing errors.
• Collaborate with business analysts, process owners and other team members to design and implement automation solutions.
• Translate business requirements into technical solutions, ensuring the automation solution meets the needs of the organization.
• Conduct process assessments to identify automation opportunities and determine feasibility. Understand how to measure processes before and after optimization
• Analyze existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement
• Develop scalable and reusable frameworks and components for automation.
• Lead and guide RPA developers through project execution, ensuring adherence to best practices and coding standards.
• Review, test, and validate automation workflows to ensure quality and efficiency.
• Manage and monitor bots in production environments to ensure reliability, performance, and security
• Troubleshoot issues, diagnose errors, and implement corrective actions to minimize disruptions
• Implement security controls, bot identities, access restrictions, and data encryption where required to protect data
• Ensure compliance with security policies, data privacy regulations, and industry specific standards
• Maintain comprehensive documentation of RPA scripts, configurations, solutions, and workflows
• Develop and maintain RPA standards for design and management
• Provide training and support to users and stakeholders to promote the adoption and understanding of technologies
• Stay abreast of emerging trends and best practices in the RPA and automation community, including integration with AI technologies
• Identify opportunities to innovate and enhance RPA capabilities to add to the overall value proposition of this technical stack

KNOWLEDGE, SKILLS, AND Abilities

This position requires a person with the ability to understand a business process, identify steps where RPA could resolve process inefficiencies, and build RPA bot scripts to meet that need. This position requires a conscientious professional ready and open to change. Key personal/professional attributes include:

• Customer service driven
• 6-10 years of experience in RPA development and implementation.
• Proven track record as an RPA Solution Architect or similar role.
• Hands-on experience with leading RPA platforms such as Automation Anywhere
• Hands-on experience in working with Opensource RPA tools like Robot Framework, TagUI, Taskt, or OpenRPA is a plus
• Experience with enterprise IT systems (APIs, databases).
• Familiarity with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
• Strong background in solution architecture, process analysis, and workflow design.
• Excellent verbal and written communications skills
• Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues
• Strong work ethic, ready to work extremely hard to be part of and grow a new technology driven team
• Self-motivated, positive attitude, mature personality, and team oriented
• Strong proficiency in RPA tools such as UiPath or Automation Anywhere
• Familiarity with scripting languages such as Powershell or VBScript
• Excellent communication, facilitation, and interpersonal skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.