IT Business Senior Analyst

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The US Personal Bank Technology space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

As a IT Business Senior Analyst, you will be working within Citi’s US Personal Banking Technology space, on the Deposit, Savings & Secure Lending team. Specifically, within the Branch Technology team which serves as the principal point of contact for the Branch Business, ensuring the delivery of all Branch Mandatory & Strategic initiatives. This is a highly visible position works on industry leading initiatives with substantial impact to the Retail Banks earnings.

In this role, you will be required to focus on your Business Analysis and System Analysis skillset to deliver the programs/projects with key partners including Technology, Operations, Legal, Compliance, Business, as well as external vendors. You will work with a broad set of teams consisting of employee and contractor resources in US and offshore to deliver high quality work and drive the Branch Business forward.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

• Support system change processes from requirements through implementation and provide input based on analysis of information

• Consult with business clients to determine system functional specifications and provides user and operational support

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of experience in Business Analysis, preferably within IT or Technology environments.

• Knowledge of business process modeling techniques, requirements gathering, and documentation tools (e.g., JIRA, Confluence, or other BPM tools).

• Experience with all phases of Software Development Life Cycle(SDLC) and Agile methodologies.

• Skilled in creating and managing Microsoft PowerPoint presentations to communicate complex IT solutions and business strategies.

• Expertise in Microsoft Word for documentation, report generation, and creating technical and business documentation.

• Experienced in using Microsoft Teams for collaborative communication, project tracking, and virtual meetings.

• Competent in Microsoft Visio for designing process flows, IT systems diagrams, and business workflows.

• Strong knowledge of Microsoft SharePoint for team collaboration, document management, and workflow automation.

• Advanced proficiency in Microsoft Excel and data visualization with charts and graphs.

• Strong analytical thinking and problem-solving abilities.

• Excellent oral and written communication skills.

• Experience in managing and implementing successful projects.​

• ​Excellent knowledge of Retail Banking especially on branch applications is a plus.

• Certifications in Business Analysis or Project Management (e.g., CBAP, PMP) are a plus.

Education:

Bachelor’s degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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