Infra Tech Lead Analyst - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations.  Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

"Incubent will operate in a global support role with multiple skills, tools and technology, servicing multiple customers. You will have the opportunity to move into any other technology support area with CTI. The Batch Mangement support role is a technical position and therefore all skills proven are transferable to any other technical positions.
You will have global exposure, help improve the global strategic direction, collaborate with global peers in the technical vertical (Batch Management), and create exciting new growth opportunities by cooperating with other global support organizations i.e. Command Center, Change Control and global Application development to name a few.

Key responsibilities:

• To act as a member of the Batch Management team that supports the infrastructure, tools, products and processes used in Mainframe Batch Scheduling. 
• You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development.
• We will assist all new application and support teams on on-boarding new users. We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials. You will identify process improvement areas and initiate steps to improve on these areas and where possible - automate. 
• You will provide service quality metrics by building data collections reporting scripts, and create analytics to improve operations. You will create technical support documents and Global Process Control Manuals. This includes local administration of internal SHAREPOINT websites.
• We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes. 
• Understand, design, and build monitoring tools for Distributed Batch Scheduling.
• Build and deploy scripts and procedures to support the automation of tasks and processes as well as self-service capabilities for our internal partners.
• Provide 24*7 follow the sun support for critical production problems on batch scheduling and automation solutions.
• Delivery of work you're doing within the scheduled time with high quality.
• Develop partnerships with customers, handle expectations, customer concerns and vendor engagements.
• Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
• Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness"        

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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