Cyber Security Support Analyst (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Infrastructure Defense Level 2 Operations – Team Lead

The Security Level 2 Central Operations team as part of Citi’s Cyber Security Operations consolidates standard structured and repeatable tasks for all managed security infrastructure and applications, improving incidents and requests turnaround, with a 24x7 coverage.  The Level 2 Team Lead tasks focus on perimeter and network security operation and support.

Description:

Lead a team of Level 2 operations management and processes supporting various security applications and platforms.  Responsibilities include shift scheduling, balancing team work load, Incident and Change Management, and training, coaching, and mentoring team members.  This resource must also possess hands-on technical skills required to support the various security products and applications, lead daily team huddle meetings and be responsible for operational metric reporting.

Duties include providing support to Citi perimeter security infrastructure, comprised by firewall, proxy, and SASE technologies; day to day firewall, proxy and SASE changes execution from request handling and scheduling to implementation in the production environment based on customer requirements; problem analysis and resolution from non-hardware routine issues to critical failures within established service level targets.

Citi’s perimeter security infrastructure includes firewall, proxy, remote access and intrusion detection systems.  Investigation, documentation and resolution of outages to critical business systems that may be caused by or impacting these systems; escalation of issues to, and tracking of progress in conjunction with other Citi technical resource teams; working incidents escalated from the level 1 team which may include scheduling multiple changes, software upgrades, or con

Responsibilities:

• Identify opportunities to automate and standardize information security controls and for the supported groups

• Resolve any vulnerabilities or issues detected in an application or infrastructure

• Analyze source code to mitigate identified weaknesses and vulnerabilities within the system

• Review and validate automated testing results and prioritize actions that resolve issues based on overall risk

• Scan and analyze applications with automated tools, and perform manual testing if necessary

• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions

• Direct the development and delivery of secure solutions by coordinating with business and technical contacts

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills and Qualifications:

Desired platforms and technical experience: 

• CheckPoint and Palo Alto firewall and intrusion detection devices

• BlueCoat, NGNIX and Squid proxies

• Zscaler SASE and ZTE

• Active Directory

• Networking and routing with BGP

• Traffic analysis: tcpdump/pcap/wireshark

• Linux/Unix

• Strong understanding of Enterprise Change, Incident and Problem Management is required.

• Experience utilizing ServiceNow is a plus.

Also desired/emphasized are:

• Ability to manage a team with remote colleagues.

• Demonstrated leadership and supervisory abilities.

• Strong troubleshooting and communication skills.

• Strong analytical and quantitative capability with attention to detail and ability to work in a demanding and environment.

• Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary.

• Strong communication skills, including verbal and written skills.

• Ability to work as part of a team with remote colleagues in other countries.

The candidate will be required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities. Eventually, the candidate will need to support technology improvements, such as new infrastructure install and hardware/software upgrades.

Relevant Certifications: CheckPoint, Palo Alto firewalls; Zscaler SASE/ZTE. CISSP or CCNA/CCNP as a plus.

Education Level Required: Bachelor's Degree or Master’s Degree in Computer Science, Information Systems or related fields preferred.

Years of Related Experience: 8+ years’ experience supervising administrative/support/operational staff

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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