TTS Payments Operational Resilience Coordinator, VP, APAC

About TTS

Treasury and Trade Solutions (TTS) as part of Citi's Services business, provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the world. The TTS business across both clusters in APAC - Japan, Asia North & Australia (JANA) and Asia South (AS) provides market-leading capabilities and solutions, to build and develop deep client relationships across countries. This role sits within the Payments product in TTS and located out of Hong Kong

Operation Resilience

Operational Resilience takes a client-centric and “outside-in”, cross-organisational approach, rooted in our mission and value as a company. Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi’s growth due to deeper understanding of new and emerging vulnerabilities, risks, and threats (posed by evolving business models, technology, and client expectations). This role will support the Enterprise Resilience team in ensuring that the Operations and Technology aspects of the overall Operational Resilience program are delivered, and that ongoing oversight of this area continues within the Payments product.

The selected candidate is accountable for ensuring an appropriate framework is adopted / followed within requisite Jurisdictions, thereby managing the delivery of all required milestones by relevant Role Holders. Furthermore, they are responsible for ensuring appropriate Jurisdiction level (In-Jurisdiction) governance is setup and taking place on a BAU basis, including tracking  RAIDs / action logs at a Jurisdiction level.

Responsibilities:

• Ensure TTS consistency across Critical Business Services (CBSs) within the supported Jurisdiction(s) (Framework, deliverables, approach, sharing information across Jurisdiction).
• Create an execution governance plan on establishing and maintaining the program for the supported Jurisdiction(s)
• Initial creation of the implementation or refresh Jurisdiction Plan containing CBS level in alignment with Enterprise Resilience Team advised delivery dates.
• Distribute and track deliverables, plus maintain updated plan and RAID feeding into the program reporting (at a CBS level).
• Actively review and drive mitigations against the RAID log and Action Log.
• Arrange CBS specific working groups (if required) and distribute minutes as required.
• Resolve business issues which are confined to within the supported Jurisdiction, but spanning multiple CBSs.
• Responsible to work alongside the Cluster Ops Res Lead and Cluster TTS Management in conducting the initial review of Cluster's/ Jurisdictions’ Business Services to identify CBSs and CBS Role Holders.
• Jurisdiction Governance Meetings: Schedule / Create / maintain ToR / meeting attendance, meeting materials and minutes.
• Create Jurisdiction content for a regular Executive Summary Report.
• Develop documents to support local jurisdictional operational resilience requirements
• Follow emerging industry trends and potential disrupters to segments and strategy in relation to operational resilience
• Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings
• Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes
• Analyse data gathered and develop solutions or alternative methods of proceeding
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Demonstrable experience in Financial Services, consultancy or equivalent industry, with technical experience related to operational resilience, business continuity, incident management and/or managing regulatory change
• Solid understanding of wholesale financial services businesses and end-to-end operating models
• Proven analytic skills and ability to synthesize information, to communicate effectively with multiple stakeholder groups and to deliver credible outputs supporting senior management decision making.
• Project/ Program Management Experience is a must

Education

• Bachelor’s/University degree, Master’s degree preferred

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