Program Mgmt Intmd Analyst - C11 - HEREDIA

The Program Mgmt Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Responsible for the review and analysis of the financials including investigation of variances noted for the period.
• Reports to the Business Management Office Head any inconsistencies or improprieties noted during the review.
• Identifies primary drivers for cost movements and variances observed, and ensuring recovery and costs are close to budgeted numbers and plan.
• Analyzes data to ensure proper accounting booking procedures have been followed.
• Ensures timely booking of accrual entries for the Centre.
• Reviews and analyzes payments and ensure expenses are charged to the proper cost center.
• Provides timely, relevant and accurate reporting & analysis of the results of performance against historical, budgeted, forecasted and strategic planning results to facilitate decision-making toward the achievement of the budget and strategic plan.
• Monitors monthly productivity and provides inputs to ensure timely reporting of Productivity Saves.
• Maintains hiring and attrition tracker.
• Provides weekly variance analysis on HC movement, requisition control, generation of weekly/monthly HC reports.
• Supports the preparation of monthly packages for senior partners to review as well as and various ad-hoc reporting requests from senior leadership.
• Identifies program risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Key Responsibilities:

• Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk 
• Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
• Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
• Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
• Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
• Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
• Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
• Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
• Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
• Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
• Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
• Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
• Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
  • Monitoring third party’s performance to SLAs
  • Monitoring customer complaints related to third parties
  • Monitoring compliance to Citi Records Management standards
  • Evaluation and monitoring of third party’s dependence on subcontractors
  • Supporting the preparation for third party onsite reviews
• Participate on continuous improvement activities
• Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head
• Responsible for the training of team members
• Allocates work, coordinates workflow, monitors quantity and quality of work and provides feedback to employees on performance

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