HR Controls Design Assessor (C13) hybrid located in Costa Rica

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities: 

• Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool • Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
• Stay up-to-date with the latest quality assurance testing tools and strategies
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk
• Management
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
• Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 
• Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility
•  Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures. 
• Identify any monitoring breaks and suggest enhancements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree, Master's degree preferred

Human Resources (“HR”) is a global organization comprised of more than 4,000 professionals providing strategic human capital advisory support to Citi's business leaders in multiple industries across all 96 countries of operation. Within this context, Human Resources is responsible for the development and delivery of core HR programs including: sourcing qualified talent; assisting managers to apply effective employee selection practices; establishing appropriate terms and conditions of employment; developing effective new employee on-boarding; training employees; assessing employee job performance and talent; developing manager leadership capability; succession and resource planning; measuring employee sentiment; escalating and/or investigating potential employee misconduct and mechanism for employee corrective action; developing strategies to discontinue employment, as well as maintaining market competitive compensation, benefits and recognition programs intended to reward good performance and retain talented employees. Many of these programs, processes, underlying data, and associated requirements are highly regulated, governed by policy and attract substantial legal, operational and strategic risk.

The HR Controls Testing Utility is responsible for testing controls that are designed and executed by HR.  The team partners with the rest of the Controls organization to evaluate new and existing controls that mitigate operational risks; investigate causes for results that deviate from trends; communicate MCA results and trends to senior leadership and drive continuous improvements in quality and efficiency of controls environment.

The Control Design Assessor assesses HR's controls to determine whether the stated control objective is appropriate in the context of the inherent risk associated with the underlying process and whether the control has been adequately designed to meet the objective of either preventing or mitigating the risk. The Assessor is expected to drive continuous improvements and standardization in quality and efficiency of controls environment across HR.

What you’ll do:

• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Review and respond to stakeholder/client feedback
• Respond to any quality control findings in a timely and efficient manner
• Develop ongoing Monitoring and Testing tools for controls
• Support reporting to senior management and relevant stakeholders
• Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
• Partner with wider HR Central Testing Utility team to achieve mutual goals
• Identify any testing/monitoring breaks and suggest enhancements

What we’ll need from you:

• Several years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Advanced English level
• Ability to identify, measure, and manage key risks and controls
• Strong knowledge in the development and execution for controls
• Proven experience in control related functions in the financial industry
• Proven experience in implementing sustainable solutions and improving processes
• Understanding of compliance laws, rules, regulations, and best practices
• Strong analytical skills to evaluate complex risk and control activities and processes
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Education: 

• Bachelor's/University degree finished
• Master's degree preferred

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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