Operational Risk Sr Officer I - C14 - HEREDIA

The Operational Risk Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Third Party Oversight/Vendor Oversight experience preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

Further details on the on the Job description are listed below. This role is responsible for driving risk identification, assessment, and analysis within our Technology Control organization, partnering with key control teams like CISO, CTO, and Cloud Technology Services. This includes proactive identification of top, material, growing, and emerging risks, as well as reactive analysis of operational risk events (e.g., losses, system outages). The successful candidate will contribute to a strong risk culture and ensure effective risk mitigation strategies are in place.

Responsibilities:

• Risk Identification & Analysis:

• Lead the risk identification process for Technology Control teams, facilitating workshops and leveraging various data sources to identify and prioritize key risks.

• Analyze operational risk events, issues, and corrective action plans (CAPs) to identify thematic trends and potential emerging risks.

• Execute the quarterly risk identification process, providing support and guidance to Technology Control teams.

• Conduct in-depth analysis and thematic reviews to understand risk drivers and trends within the control framework. Lead working groups to develop and implement recommendations based on these findings.

• Develop and deliver concise and insightful risk reporting to senior management, highlighting current risks, program progress, and key events. Provide recommendations for reducing high-impact operational risks.

• Evaluate the adequacy of event root cause analysis and corrective action plans.

• Note: This role requires some technical expertise in AI, Clouds, Networks, Cyber etc.

• Operational Standards & Knowledge Sharing:

• Develop and manage communication channels and forums for disseminating risk information and best practices across the Technology organization.

• Create and maintain supporting documentation and guidelines using established templates.

• Governance & Oversight:

• Develop a deep understanding of Citi's Enterprise Risk Framework policies and apply them effectively within the Technology organization.

• Provide guidance and support to Technology Control officers during the quarterly risk management process.

• Escalate operational risk events appropriately, ensuring timely and effective communication.

• Build and maintain strong relationships with key stakeholders within Technology Control functions.

• Project Management:

• Manage a portfolio of projects related to the implementation and enhancement of risk management programs.

• Proactively identify and mitigate project risks and issues, ensuring timely resolution.

• Provide regular updates to senior stakeholders on project deliverables and scope.

• Demonstrate creative problem-solving skills to overcome project constraints and maintain momentum.

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