Infrastructure Senior Tech Analyst - C12

Job Description

The Technology Change Mgmt Lead Analyst is responsible for applying Citi’s Change Management standards and procedures consistently across the enterprise - providing guidance, support and reporting to partners and clients.

Responsibilities:

• Providing leadership and direction on the Global Process and Standards
• Chairing Change Advisory Board meetings (CABs)
• Maintaining a Forward Schedule of Change for clients
• Managing and prioritizing change conflicts in terms of change scheduling
• Managing sensitive change freezes in-line with Citi business priorities
• Communicating process changes and updates to the businesses
• Carrying out Post Implementation Reviews (PIRs) of changes
• Identifying and defining standard changes
• On-going review of risk management strategies with respect to Change Management
• Demonstrable continual process and service improvement
• Acts as SME to Senior Stakeholders and /or other team members.

Qualifications:

• 2+ years of experience in roles centered around Change Mgmt and/or Service Management
• Ability to work with virtual / in-person teams, and work under pressure / to deadlines
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Ability to communicate technical concepts to non-technical audience.

Education:

• Bachelor’s/University degree preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Knowledge and understanding of Service Management - especially the Change Mgmt area

Preferred knowledge and experience using the Service Now tool.

Good clear communication skills - both written and spoken - Comfortable interacting with Senior Managers and peers.

Fluent English

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