HR Connect LATAM Inquiry Management Generalist

HR Connect LATAM Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc, through cases, live chat or phone calls.

Responsibilities:

• Support case inquiry management team with case, live chat support and phone.
• Serves as the instructor on the systems and self service options available for employees and managers.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Intermediate English level (writing and spoken)
• Portuguese will be a plus.

Education:

• Bachelor’s degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Intermediate-advanced english
• Portuguess intermediate (desirable)
• Microsoft office
• Experience in customer service and call center roles

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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