Cross-disciplinary Controls Group Manager - C14 - HEREDIA

The IMPaCT Team combines the Cross Border Data Clearance function, the Enterprise Data Office, Privacy, and Records and Information Management. The Enterprise CBDC (Transfer Office) drives the build-out and implementation of Citi's enterprise-wide data transfer framework and implements the transfers operating model.

We are seeking a highly experienced and dynamic Senior Vice President (SVP) to lead, build, manage, and operationalize the cross-border data transfer clearance process for a major business segment within Citi. This critical role requires a blend of regulatory execution, privacy expertise, process leadership, and content development, with a strong emphasis on automation, AI tooling, strategic communication, and data-driven insights. The SVP will be instrumental in defining and scaling the enterprise data transfer framework, serving as a trusted advisor to business partners, and ensuring timely and compliant execution across multiple jurisdictions and stakeholder groups. This role is specifically within the Data Transfers Office.

Key Responsibilities:

Leadership & Operational Excellence: Lead and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment.

Team Building & Management: Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence and continuous improvement.

Strategic Operating Model: Design and implement a scalable and efficient operating model aligned with Citi’s global data transfer framework, optimizing processes for maximum effectiveness.

Cross-Functional Collaboration: Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals.

Innovation & Automation: Drive product and automation development, including AI-powered decision support systems, workflow integrations, and intelligent dashboards, to enhance efficiency and accuracy.

Data Governance & Ownership: Own and maintain the business-aligned Data Transfer Register, ensuring comprehensive traceability, accuracy, and audit readiness.

Data-Driven Insights & Analytics: Conduct in-depth qualitative and quantitative analysis to evaluate process performance, identify opportunities for optimization, and provide actionable, data-driven recommendations to senior leadership.

Advisory & Guidance: Serve as a trusted advisor to business partners on framework implementation, regulatory interpretation, and best operating practices, providing expert guidance and support.

Knowledge Management & Content Creation: Produce and curate high-quality content, including playbooks, guidance documents, and FAQs, that simplifies and scales process knowledge across the organization.

Communication & Reporting: Communicate complex regulatory and process information clearly and concisely to senior management, subject matter experts (SMEs), and challenge functions, ensuring transparency and understanding.

Risk Management & Mitigation: Proactively review and challenge execution quality, escalate risks promptly, and develop effective remediation strategies to mitigate potential issues.

Qualifications & Experience:

Experience: 12+ years of progressive experience in privacy, regulatory operations, legal, compliance, or data governance within global financial institutions or enterprise settings.

Team Leadership: Proven success in managing and developing cross-functional teams across multiple time zones in complex, matrixed organizations.

Regulatory Knowledge: Strong working knowledge of international privacy laws and cross-border regulatory requirements, including GDPR, CCPA, and other relevant regulations.

Technical Proficiency: Hands-on experience with automation tools, workflow platforms, and AI integration in business processes, demonstrating a passion for innovation and efficiency.

Risk & Control Expertise: Demonstrated expertise in risk and control frameworks, including process oversight, audit preparation, and the implementation of effective controls.

Consulting Experience: Prior consulting experience

Communication Skills: Exceptional track record of executive communications, content development, and advisory support, with the ability to influence and persuade at all levels.

CIPP/CIPM/CIPT/CISA certifications an added advantage
Mastery in MS Excel and PowerPoint and office tools.

Ideal Candidate Profile:

The ideal candidate will possess the following attributes:

Adaptability & Resilience: Thrives in fast-paced, high-stakes environments, with the agility to handle ambiguity and shifting priorities effectively.

Problem-Solving & Innovation: Demonstrates innovative problem-solving skills and a bias toward structured, scalable solutions that drive efficiency and improve performance.

Collaboration & Influence: Collaborates effectively with diverse, cross-functional global teams and control partners, building strong relationships and fostering a collaborative environment.

Industry Knowledge: Brings a deep understanding of financial services business models, operations, and enabling technology platforms.

Analytical & Leadership Skills: Possesses strong analytical, interpersonal, and leadership skills, using influence and partnership to deliver impactful results.

Communication Mastery: Communicates clearly and confidently at all levels—able to articulate the story behind the data and translate complex issues into actionable insights.

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