TTS OPERATIONS OFFICER _ Cross Border Payments Analyst 1 - C09 - DOUALA

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The TTS OPERATIONS OFFICER_ Cross Border Payments Analyst 1 is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to function as a subject matter expert while processing all regular transfers, payments, trade transactions, and reporting of transactions for our valued customers including customers from the extractive sector operating from a foreign currency account. The Candidate should be able to interact with the Central Bank team, follow up all pending transactions and relay to the business, all challenge encountered, while ensuring Citibank policies and procedures are maintained in the highest standard.

Working under direct supervision of the Central Africa Excon Unit Head

Responsibilities:

Transactions:

• Vetting & scrutiny of all transactions received, ensure completeness and Compliance of documentation against all controls required by the local exchange control requirement and Citi policies

• Ensure timely and accurately processing of transactions

• Conduct End to end prefinancing activities with Central bank

• Ensure Clearance of transactions in relation to Exchange control regulation

• Ensure assigned regulatory reports are submitted timely and accurately (DFX, Domiciliation, Clearance report, …etc).

• Ensure a comprehensive management reports are in place (Pending transactions report, deferral report, KPI report, Dashboard, volumes, being EOD, weekly, Monthly or add report)

• Perform other activities as assigned by the supervisor

Qualifications:

• Relevant experience in banking operations preferably in Exchange control regulations related

• Demonstrate a good mastering of the Exchange control regulation in general and in the regulation on the extractive sector and foreign currency accounts in particulars.

• Effective analytic and presentation skills

Education:

• Minimum- University Degree in Banking, Finance, economic and related fields

Service and Customer Experience:

Assist to attend to customers calls for transaction documentation, clarification, and training.Make quality service delivery an integral part of operating culture in the bank. 

Automation & Efficiency:

Propose and implement solutions that will increase operating efficiency and lead to an improved client experience.Serve as a subject matter expert for User Acceptance Testing (UAT) and PVT.

Execution of Controls:

Participate in internal or external reviews with internal partners, auditors, and regulators.Perform assigned Departmental Control function checklist items on a regular basis (Weekly) and MCA.Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.Managing internal clients (Relationship managers, Citi service, processing team) Investigations on extractive and FCY account’s transactions.

Stakeholder management:

Skills:

• Good Microsoft skills • Ability to interpret and follow policies and procedures • attention to detail • Initiative to do what is right without being told. • General understanding of Bank products and how they relate to FX local regulations • Quality Oriented • Fast learner • Team player • Good interpersonal, decision making and problem-solving skills. • Service delivery oriented • Availability for extra work • Ability to create favourable impressions and inspire confidence • High integrity level. • Strong level of English proficiency

DEVELOPMENT VALUE:

The job will expose the candidate to:

· Dealing with diverse groups of people in different departments such as, Markets, Relationship Managers, Clients to an extent etc, Controls & Audit and the Central bank

· Exposure to both internal and external customers, and Regulatory auditors

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