ISSUE MANAGEMENT OFFICER GCB CLUSTER (C12)

The Compl Bus Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
• Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
• May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective;
• Ensure a culture of accountability, integrity and respect
• Works issues/projects as assigned to support improvements
• Identify and analyze escalated problems and provide guidance for resolution
• Provides judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the area through shared responsibility for delivery of end results
• Analyzes and identifies risk
• Acts as a consultant to the businesses regarding processes & controls
• Drives corrective actions
• Provides support to business activity owners and Third Party Risk and Control functions
• Coordinates and assists with onsite reviews
• Completion of compliance documentation and on boarding activities relevant to compliance due diligence.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-6 years of control and/or project experience.
• High attention to detail and quality.
• Demonstrated analytical and problem-solving skills.
• Effective planning and organizational skills.
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Proven ability to make sound business decisions.
• Experience in creating and implementing processes that result in improved business performance.
• Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view.

Education:

• Bachelor’s/University degree or equivalent experience

The Issue Management GCB Cluster area is part of the Issue Management Organization in Mexico and reports to the In-Business Control Officer GCB Cluster (IBCO) and has a close and continue interaction with In-Business Control Officer for Legacy Franchise (IBCO LF) and Governance and Control Office (OGC). This area is fully dedicated to GCB issues management, and the primary purpose of this role is to facilitate communication and coordination between his/her managed business(es) and the rest of the organization (including 1st, 2nd & 3rd Lines of defense and different cross and support business areas), acting as a primary support contact for issues management related matters. The incorporation of this role within the organization is an enabler for improvement, maturity, and sustainability of the issues management practice in Mexico.

The Issue Management Officer accomplishes results through the management of professional teams and departments.

• Integrates subject matter and industry expertise within a defined area.
• Requires understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.
• Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers.
• Has responsibility for volume, quality, timeliness, and delivery of end results of an area.

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