Director de Operaciones de Banca Empresas, Pyme y Fiducario

The Ops Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

Responsibilities:

• Typically 3 down from Business Head; Manages multiple Operations Support managers in large site or across multiple smaller sites
• Multiple teams may be doing diverse (cross discipline) activities
• Primarily affects a function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
• Involved in medium to long-term planning for broad issues affecting the business
• Frequently involved in a variety of broad based and complex issues requiring conceptual analysis
• Applies in-depth industry knowledge
• Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
• Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
• Establishes strategic plans for the function
• Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Influences and negotiates with senior leaders (across functions); communicates with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
• Proven record of achievement in leading large, matrixed, specific line of business experience preferred0

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Summary: We are seeking a highly accomplished and strategic Director of Operations to lead and optimize the operational functions within our Commercial Banking, Small Business and Trust Operations segments. This critical leadership role is responsible for ensuring the efficient, compliant, and scalable execution of all operational processes supporting business banking clients. The ideal candidate will possess a deep understanding of commercial banking products and services, coupled with a proven track record of driving operational excellence, implementing transformative initiatives, and leading large teams.

• Key Responsibilities:
  • Operational Leadership: Provide strategic direction and oversight for all operational activities within Commercial Banking Operations, including client onboarding & product setup, credit fulfillment, trade finance transaction processing, trust operations, and related support functions.
  • Process Optimization: Identify and implement process improvements to enhance efficiency, reduce risk, and improve the client experience. Utilize Lean, Six Sigma, or other methodologies to drive continuous improvement.
  • Technology Implementation: Lead the evaluation, selection, and implementation of new technologies and systems to modernize and streamline operational processes. Partner with IT and other stakeholders to ensure successful integration and adoption.
  • Risk Management & Compliance: Ensure adherence to all relevant regulatory requirements, including KYC/AML, banking regulations, and internal policies. Maintain a strong control environment and proactively mitigate operational risks.
  • Team Leadership: Lead, mentor, and develop a large team of operations professionals. Foster a culture of collaboration, accountability, and continuous learning.
  • Performance Management: Establish key performance indicators (KPIs) to monitor operational performance and identify areas for improvement. Develop and implement strategies to achieve operational targets.
  • Stakeholder Management: Collaborate effectively with internal stakeholders, including relationship managers, credit officers, and compliance teams, to ensure seamless service delivery to corporate clients.
  • Budget Management: Develop and manage the operational budget for Corporate Banking, ensuring efficient allocation of resources and cost-effective operations.

• Qualifications:
  • Bachelor's degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred.
  • Minimum of 15 years of progressive experience in the financial services industry, with a focus on corporate banking operations.
  • Proven leadership experience in managing large teams and driving operational excellence.
  • In-depth knowledge of commercial banking products and services, including credit operations, trade finance, onboarding best practices, electronic banking and Cash Management, FX & Derivatives and trust operations.
  • Strong understanding of KYC/AML regulations, banking regulations, and risk management principles.
  • Demonstrated experience in process improvement methodologies (e.g., Lean, Six Sigma) and technology implementation.
  • Excellent communication, interpersonal, and presentation skills.
  • Fluency in English and Spanish is required.

• Skills:
  • Strategic Thinking
  • Process Optimization
  • Technology Implementation
  • Risk Management
  • Team Leadership
  • Stakeholder Management
  • Budget Management
  • Communication (written and verbal)
  • Problem-Solving
  • Decision-Making

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