BANAMEX_Supervisor Back Office COBRANZA / C10

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Licenciatura concluida en áreas económico, administrativa o experiencia equivalente.
• Experiencia en Cobranza (TDC, RETAIL, HIPOTECARIO Y PYME).
• Experiencia en manejo y gestión de equipos, mínimo 1 año, deseable
• Capacidad de análisis y resolución de problemas
• Conocimiento en diseño de procesos e identificación de riesgos
• Conocimiento en Matrices ARCM
• Trabajo en equipo y excelente actitud.
• Capacidad de liderazgo
• Manejo de Microsoft Office, nivel intermedio, avanzado deseable
• Generación de reportes y presentaciones a nivel dirección
• Organizado con sentido de urgencia y priorización
• Trabajo bajo presión
• Orientación a resultados
• Ser responsable y comprometido con la ejecución de su trabajo
• Excelente adaptación al cambio.

EL OBJETIVO DE LA POSICIÓN:

• Liderear y gestionar un equipo de trabajo de hasta 10 personas,
• Supervisar la correcta ejecución de procesos administrativos de soporte a Cobranza
• Supervisar el estricto apego a políticas y procedimientos
• Conocimiento en Matrices de MCA
• Diseño de controles e
• Identificación de riesgos  

EL HORARIO Y MODALIDAD DE LA POSICIÓN:

• EDIFICIO REVOLUCIÓN 1267
• SITIO
• Lunes a viernes
• 9 a 18 h

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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