Officer - Operations Support Intermediated Analyst –C11– Hybrid

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Officer,Operations Support Intermediated Analyst –– Hybrid (Internal Job Title: Ops Sup Intermed Analyst – C11) based in BGC Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Business Operations Shared Services (BOSS) - Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Citi Wheels, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as well as other Business Partner Services.

This position will execute and provide support to activities across products and countries for the Asia Cluster, following a centralized hub model, and reports to the Asia cluster BTSS Operations Service Center Lead. The chosen candidate will need to partner with the BTSS Country/Cluster/Product Leads to ensure full alignment and deliver minimum operating standards.

In this role, you’re expected to:

• Have a clear understanding of all Citi policies and procedures that directly impact Third Party Management to drive the adoption and adherence to these processes and procedures to minimize risk
• Build strong internal relationships and help strengthen controls and awareness across Citi businesses
• Perform Pre-Contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
• Monitor reports to ensure third-party management policy required Pre-Contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
• Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
• Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
• Contacting and liaising with Country BAO, Citi internal stakeholders, and vendors to request relevant information to ensure completion of control assessments and gap remediation.
• Proactively assist BAO to ensure Third-Party risk management activities are handled in a controlled and compliant manner consistent with Citi policies and standards. This includes but not limited to
  • Annual Due Diligence, Third Party Information Security Assessment (TPISA), etc.
  • Gap Management from Third Party Risk Assessments (TP-RAPs)
  • Vendor Review – Monthly/Quarterly business review (SLA/KPI/KRI)
• Update systems CASP+, On-going monitoring tool and TP RAP in a timely manner
• Engage with Third Party Officers (TPOs) as well as Sector and Cluster Risk teams as necessary
• Liaise with Third Party Officers (TPOs) and In Country Business Activity Owners (BAOs) and Sector/Cluster Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
• Keep Stakeholders (BAO, BTSS country teams, Risk & Control, Product Leads, Cluster Heads, etc.) informed about the status of the pending request or controls.
• Ensuring all management information / metrics (volume, quality & efficiency) and controls reporting is completed within the required timeframe.
• Keep Stakeholders (BAO, BTSS country teams, Risk & Control, Product Leads, Cluster Heads, etc.) informed about the status of the pending request or controls.
• Ensuring all management information / metrics (volume, quality & efficiency) and controls reporting is completed within the required timeframe.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree/University degree or equivalent experience
• 4-7 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Background in Third Party Management/Vendor Management highly desirable
• Administrative or operational support experience in a corporate, service-oriented environment
• Good understanding of the BTSS / Shared Service organization structure
• High degree of flexibility and productivity; initiative and creativity.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

Skills:

• Motivational fit – willingness to work in a shared services team.
• Fluent in English and communicates effectively (written & verbal).
• Effective presentation skills including presenting at cross-functional forums.
• Strong interpersonal skills.
• Client-focused for exemplary customer service.
• Strong attention to detail and focus on quality and accuracy.
• Demonstrates problem-solving and decision-making skills.
• Documentation and organizational skills.
• Strong sense of ownership, accountability, proactiveness, and risk awareness.
• Ability to identify and implement simple process efficiencies and improvement.
• Proven organizational, analytical, planning & execution skills.
• Able to handle high volume of work & adaptable to change.
• Able to plan and manage own time, works with minimal supervision.
• Able to rapidly learn technical and business techniques and knowledge.
• Strong team player, willing to learn and share experience with other team members.
• Positive attitude and leadership strength.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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