Infrastructure Senior Tech Analyst for Prod OPs - Reports Management Services C12 - TAGUIG

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with Reports Management Services operations and infrastructure/tools support activities. This includes assisting with defining reports, troubleshooting issues related to reports, projects support & delivery, tools/service monitoring, enhancements and remediation. Also, the analyst will provide technical guidance, and best practices to our clients and stakeholders. The overall objective is to use infrastructure technology knowledge of reports and OnDemand to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Resolve complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate for Reports Management services

• Act as the primary contact for Reports Management Services operations and infrastructure administration (CMOD, CA-VIEW, CA Web Deliver, RMS, ICN)

• Participate/drive testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements coordinating with Demand team, business/technical project teams, infrastructure support partners and end users

• Complete risk and control activities not limited to performing EERS reviews, MCAs, providing walk through sessions with Audit, documenting and submitting audit/CAPs evidences/deliverables, executing COB, addressing EERS drop items and making recommendations for operational R&C enhancements

• Perform software patches/upgrades, solutioning business requirements and optimizing operational processes

• Collect and organize requirements for hardware acquisition and deployment activities

• Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports

• Assist in systems implementation/enhancements and post implementation activities

• Reach solutions through technical experience and precedent

• Exchange ideas and information in a concise and clear manner

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Drive transformation/lean projects that will optimize business operations and improve current process efficiency and effectiveness

Qualifications:

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

• Technical knowledge on CAVIEW, Content Manager On Demand, IBM Content Navigator, RMS:

Education:

• Bachelor’s/University degree or equivalent experience

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