Program Management Analyst 1 – Third Party Risk Management (Chennai)

The Program Management Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Responsible for interacting with sales to analyze and recommend solutions to optimize Salesforce lead workflows.
• Work with sales leadership to ensure information that feeds our automated processes and distribution strategy are structured appropriately.
• Responsible for maintaining various Salesforce.com lead distribution models and role hierarchies to ensure changes within the business reflect in system reports.
• Subject matter expert, working directly with sales partners to research day to day user issues.
• Maintain various lead distribution tables to ensure equal lead distribution based on geographic business models.
• Review organizational charts and role hierarchy to ensure changes within the business reflect in Salesforce.com on a daily basis.
• Review sales file submissions for accuracy and format. Interact with salesforce.com development team to ensure Service Level Agreements are met and/or exceeded.
• Review reporting to ensure Salesforce.com licenses are activated/deactivated in a timely manner to protect business objectives.
• Review and develop job aids to ensure procedures are in place and up to date.
• Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Third Party Management Program provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle.

The Program Mgmt Analyst will be responsible for executing day-to-day activities in support of Citi’s Third-Party Management Program, including the implementation of key, standardized processes related to compliance with Citi’s policies and standards; guiding internal stakeholders; Strong communication and diplomacy skills is required. Takes overall responsibility for volume, quality, timeliness of end results; Provide guidance to internal stakeholders; monitoring the timely and effective completion of activities related to Third Party lifecycle; and ensuring data accuracy for the reporting of third-party related metrics. They also ensure to keep the motivation and development of team through people management skills.

Responsibilities:

• Independently assess risks and drive actions to address the root causes that persistently lead to operational risks by challenging both historical and proposed practices.
• Looks for ways to improve the current process and share best practices with senior management team.
• Participates in meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Assists management group in gathering data and information for senior level reporting and to take ownership of specified projects and tasks.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams and drive them to deliver the highest quality work on Third Party Management.
• Demonstrate Strong knowledge about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.)
• Providing process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs) and other business stakeholders on end-to-end Third-Party Management requirements and set up periodical review meeting with all the stakeholders.
• Facilitating and coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security and Continuity of Business (CoB)
• Provide guidance to TPU analysts on the process execution.
• Verify if third parties’ policies and procedures are complaint to Citi’s policies and procedures. Identify and report gaps if any, to senior management.
• Drive team to identify opportunities for better control and productivity enhancement through various process reengineering initiatives and automation projects including but not limited to Robotic Process Automations.
• Analyzing the data and forecast trends with respect to inherent risk associated with third parties and build controls to mitigate such risks
• Work with Operations standards team to layout framework of new process, obtaining clarification on ambiguous areas.
• Coordinate with Internal and external Auditors and ensure timely and accurate submission of all deliverables and ensure that all comments are addressed, observations are reported correctly, and corrective action is taken accordingly
• Drive and implement process changes in line with new emerging risks and regulatory requirements.

Qualifications:

• Minimum 5 years of working experience in financial services / Banking industry
• Preferred 2 years of direct, relevant experience in third-party risk management or operational risk management or Audit related work
• Knowledge of third-party management risk and control methodologies and best practices
• Team management skills preferred
• Supply chain management experience preferred

Education:

• Bachelor’s degree required.
• Master’s Degree preferred.
• Professional Qualifications including CA/ICWA/ACS etc.
• Project Management and experience in process standardization & Automation
• Preferred external certification – CISA / CIA / CSCP / CPSM.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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