Officer-10

The IT Quality Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with Technology Project Managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Collaborate with cross functional teams to drive process and governance improvements.
• Governs nonconformance items and ensures items are resolved before project moves to production.
• Create, maintain and report on quality metrics as part of the dashboard reporting and governance.
• Collaborate with stakeholders to gather data and insights for executive presentations.
• Ability to work independently as well as collaborate within groups in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Has limited but direct impact on the team and closely related teams through the quality of the task’s services provided.
• Exchanges ideas and information in a concise and logical way; recognizes audience diversity.
• Perform other duties and functions as assigned.
• Makes evaluative judgments based on the analysis of factual information, resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3 to 5 years Quality Assurance experience in Process Management, Governance, and Analysis in the Financial Service industry.
• Knowledge of data flows in relational database and Bigdata systems.
• Experience with SQL/HQL and understanding of ETL/Data Testing.
• Experience in designing and implementing process changes.
• Experience in developing and maintaining governance frameworks.
• Familiarity with executive presentation tools and experience with data analytics and visualization tools.
• Experience in testing of the BI reports e.g., Tableau dashboards and views validation.
• Understanding of QA within Software Development environment
• Logical analysis skills and problem-solving Proven ability to work to deadlines.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to work under own initiative or as part of a team.
• Experience in Designing & Executing test cases.

Education:

• Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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