Infra Tech Lead Analyst - C13 - CHENNAI

As the Senior Active Directory Engineer, you will be working to bring multiple groups together and managing projects to drive Citi forward in all these areas:

·Work with Azure engineering architects to help Plan, build, integrate, administer, and support on-prem and multiple cloud-based platforms for Wintel servers.

·Working closely with our Engineering and Sector aligned Operational teams to improve “testing” and “time to market” – championing next gen products and platforms.

·Work on troubleshooting and resolving complex problems. Performing application setup and integration, diagnosing issues with applications running on servers or in microservices

·Monitoring, maintenance and support of Microsoft Windows AD servers; ensuring that global standards are maintained.

·Resolution of customer incident tickets relating to services supported within defined timeframes.

·Host cross platform and cross organization calls to get stakeholders involved and drive inclusion.

·Provide on call support for the Global AD Infrastructure.

·Identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution.

·Delivery of work packages assigned to the group by central project managers, and of tasks assigned by the group manager.

·Provide technical support to all Wintel SA teams within agreed service standards ensuring that all relevant parties are kept advised of progress.

·Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary.

·Risk and Compliance – Partner closely with OS Operation and Risk teams to build systemic process that help maintain Citi’s system desired state and enforce compliance.​

Requirements:

·The ideal candidate will also have prior experience in AD operations and multi-team technical leadership for large complex environments.

·Expert level knowledge of Microsoft On-Prem and Azure AD, Exchange, Windows Server OS (2016, 2019, 2022), System Center and SQL Server is a plus.

·Interface with various multi-regional internationally diverse teams and guide them to a common goal to archive success.

·Willingness to learn new technologies & concepts; while being ready to dive deep into complex problems

·Capable of designing, deploying and supporting complex solutions.

·Must be able effectively communicate with the senior management, customers and end-users.

·Demonstrated ability to engage in senior level technology decision maker discussions

·A passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Ideally the candidate will also have these core competencies:

·Solid understanding of Citi Microsoft tool sets and operational control.

·Ability to communicate across perceived organizational boundaries and break down silos to achieve global synergy.

·Ability to lead multi-faceted groups to a common goal.

·Extensive experience with Service Now for Changes and Incidents

·Ability to interpret large reports and plan related actions needed.

·Balance tactical and strategic goals into a stable and manageable operational framework.

We offer:

·Attractive conditions of employment and benefits.

·Day-to-day management, support and maintenance one of the World’s Largest Enterprise Active Directory implementations supporting more than 400,000 Users. This is a great opportunity to be part of a core support organization and Global AD team who provides the highest level of support in a large enterprise.

·Involvement on diverse projects in differing areas of the business, liaising with Project Managers and stakeholders.

·Acquisition of knowledge on Disaster Recovery, implementing and testing contingent solutions for supported services and businesses.

·Development of thorough knowledge of risk, risk assessment, controls and control testing, which is a vital component in any business’ operations.

·Partnership in service delivery to a truly global organisation provides opportunities for personal and professional growth through exposure to the diverse requirements found in an extremely large enterprise.

·Administration of large-scale enterprise-class infrastructure services provides a challenge not found in smaller organisations.

·Opportunity to work in diverse and inclusive environment

·Flexible working environment

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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