Apps Sup Tech Lead Analyst - C13 - CHENNAI

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Additional Skills and Responsibilities:

• Has a strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE(Site Reliability engineering) Frameworks and adoption, Disaster recovery and resiliency, and automation of production services.   
• Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry.
• Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans.
• Supports the delivery of the L2 Service Delivery and SRE (Site reliability engineering) objectives for the business/region.
• Leads the team and contributes towards achievement of service performance against targets for the organization.
• Strong bias towards automation and using SRE Framework.
• Responsible for execution of day-to-day service delivery functions including the following:
  • Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact.
  • Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans.
  • Knowledge Management:  Develops/tests knowledge objects to support increased L0, L1, and L2 resolution.
  • Change Management: Review and approve changes.
  • Capacity Management: Review capacity across service components.
  • Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
  • Configuration Management: Build/update service configuration.
  • Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)
  • Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
  • Service Risks: Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
  • Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services.

Technical Skills:  

• Working knowledge of various components and technologies under Cloudera, Big Data Platforms including including applications using HDFS, Hive, HMS, HS2, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Experience on supporting applications on Snowflake and supporting applications on a Hybrid cloud (AWS, GCP) is a plus
• Very good knowledge on analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating.
• Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
• Hands-on experience in supporting applications built on Hadoop.
• Strong understanding of standard batch scheduling tools such as Autosys.

• Ability to automate manual processes using automation scripts.
• Strong knowledge in supporting NOSQL and SQL databases

Qualifications:

• At least 10+ years of hands on Overall IT experience of which 2 or more years in one or more of the Cloud technologies running services on Open Shift, AWS or Google Cloud.
• Has a good understanding of Data Engineering function and Role and tools and technologies used in one or more technologies including Ab Initio, Big Data, Master Data Management (MDM) and Hybrid cloud.
• Strong knowledge of using CICD tools for automated code deployments.
• Strong knowledge of SOAP Rest API’s and Micro services.
• Knowledge of creating Observability Dashboards using Splunk, App Dynamics, ELK and Grafana.
• Working knowledge of Ansible scripts for Automation.
• Track record of successfully triaging issues and driving them to resolution.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Expectation is to be available on call on need basis for off hours Production support.
• Can handle multiple, competing priorities simultaneously
• Ability to work with Offshore and Onsite Production Support Teams across multiple organizations.
• Excellent Oral and Written Communication Skills.
• Good knowledge of Disaster Recovery process across Data centers.
• Strong analytical skills, strong problem-solving skills and ability to logically break down tasks into smaller manageable parts.
• Strong individual with the ability to communicate and negotiate at all levels and ability to influence people.
• Effective meeting management, team management and organizational skills.
• Effective Presentation skills and creating Visual Presentations using Microsoft PowerPoint.
• Ability to interact with individuals at all organizational levels.

Education & Other qualifications:

• Bachelor’s or Master’s degree in engineering or computer science.
• Prior experience in financial services preferred.
• Prior experience in applications development preferred.
• Prior Experience in Data Warehouse and Business Intelligence Applications.

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