Information Security Administration Analyst (Solution Center)

We are looking for an Information Security Administration Analyst (Solution Center) to strengthen our capabilities in professional support.

IAM (Identity and Access Management) is a globalorganization within Citi with 900+ employees located across the globe, IAM Budapest has 300+ colleagues locally.

This role manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. Also works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

This role provides customer service to Citi employees via phone and different ticketing systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

What you will do:

• Handle incoming phone calls, provide appropriate solutions with established troubleshooting methods
• Follow communication procedures, as well as information security guidelines and policies
• Strong understanding of the respective Citi products, processes and policies.
• Handle issues independently by utilizing key information security administration practices, policies and providing excellent customer service.
• Activate, unlock, reset user profiles/passwords in various Citi applications and/or systems
• Utilize information security administration tools
• Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development Plan

Your profile:

• Any experience either in a Customer Service and/or Information Security environment is an advantage. We are open for fresh graduates, career starters.
• Utilize Microsoft applications for creating and maintaining basic files
• Good command of English language (both verbal and written)
• Minimum High School Degree, Bachelor's degree is an advantage
• Understands effective interpersonal techniques
• Analytical and detail oriented
• Customer service orientation
• Strong communication skills
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts
• Flexibility to work in various shifts

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need?

Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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