External Service Operations Junior Analyst

The Identity Access Management Operations (IAM Ops) is a global organization within Citi with 600+ employees located across the globe; IAM OPS Budapest has 200+ colleagues locally. IAM OPS manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM OPS works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Responsible for fulfilling user ID maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

Into our team we are looking for an External Service Operations Junior Analyst

What you will do:

• Create, modify, and delete user profiles in various systems

• Reset passwords; enable IDs based on incoming client requests

• Provide customer service via ticket management systems

• Ensure corporate information security policies are followed

• Possible shift-work including public holidays  

Your profile:

• At least 1 year of relevant experience but fresh graduates are also welcomed.

• Excellent customer service orientation

• Good verbal and written communication in English.

• Being able to learn to use numerous different systems on a basic level

• Ability to set priorities; attention to details and work under pressure

• Has to be able to endure monotonous work

• Flexibility to work in various shifts

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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