Digital Client Support - Online Banking Trainer

The Digital Client Trainer role sits within the global Digital Client Support (DCS) Training team. This role is responsible for providing clients with meaningful training in coordination with the Digital Customer Service, Client Onboarding, Sales and Coverage teams.

Digital Client Support department serves the Digital Banking needs for Citi’s customers to manage, manipulate and monitor their financial information by reviewing electronically delivered account statements as well as allowing instructions to be transmitted to Citi remotely from client offices via the Internet. As a department, we are responsible for ensuring new customers are installed and trained on all our suite of products including CitiDirect and CitiConnect. Digital Client Support provides technical support to our clients on all Citi’s Electronic Applications and works with our internal partners to identify target clients for our bespoke DCS Technical Advisory service.

The EMEA Digital Client (DCS) Training team sits together with Digital Client Support and Digital Client Advisory and aims at providing a superior Digital Banking training service to new and existing Citi clients.

Key Responsibilities:

• Gain and apply knowledge related to Citi’s online banking applications/products
• Govern a portfolio of clients and serve as a point of contact for Clients Digital Banking Training requests
• Thoroughly manage the daily Training request queue ensuring all inquiries are dealt in a timely manner (training to be delivered either remotely or, when occasionally required onsite in the client premises)
• Proudly represent Citi and its digital banking products and always talk & act professionally, showcasing a best-in-class training experience for Citi’s clients
• Liaise with internal and external cross-functional partners to deliver a superior training experience that exceeds client expectations
• Identify and work to implement process improvements and suggest new features/functions also taking the clients’ feedback into account
• Collaborate on a regional and global level with the DCS colleagues as well as with business partners, sharing knowledge, conducting trainings, and aligning to DCS regional/global standards and processes

Requirements:

• Knowledge of Citi's online banking applications such as CitiDirect, CitiConnect, etc. will be an advantage
• Previous Training experience required
• Experience with managing client relationships and delivering a high level of service
• Fluent in English, both written and verbal (additional European language knowledge is an advantage)
• 2-4 years of previous cash management or financial services experience preferred

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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