NAM Trans Srvcs Analyst 2 - Reimbursements

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities:

• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
• Research current treasury and client operational trends and suggest solutions
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
• Assist efforts to help drive high rates of client adoption
• Ensure requirements are clearly stated and that business and client needs are met throughout development
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Proven system development lifecycle skills
• Proficient understanding of emerging technologies
• Effective verbal and written skills
• Effective analytic and presentation skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Now that you have some on trade documentary solutions, you might be considering on taking additional challenges that will help you to have deeper understanding of the transactional universe. If this is the career path you are looking to have, we have a striking proposal.

We are looking for analysts with understanding in LC’s related instruments but looking to process bills & trade payments and bank to bank reimbursements. Basically, as a Payments and Reimbursements Analyst 2, you will have the following responsibilities:

• Support team leader activities for a group of 3-5 FTEs.
• Authorize transactions based on the corresponding guidelines.
• Process of day-to-day transactions, according to local operating procedures.
• Ensure that the authorized transactions have the sufficient control measures to prevent, financial, reputational, and operational risks.
• Seek for improvement initiatives that allow to enhance existing processes.
• Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA.
• Ensuring Nostro, Suspense, Inter-Branch and other related accounts are in order
• Ensuring internal recon activities are performed on a timely manner.
• Able to understand, comprehend and deliver customer requirements effectively and on a timely manner.
• Handle customer / bank queries pertaining to all trade products via SWIFT.
• Ensuring the compliance of transactions to the US regulations policies and procedures.
• Liaising with internal teams to effectively deliver customer requirement.
• Develop cordial relationships with all stakeholders, guaranteeing excellent customer service both internal and external.
• Identify process gaps and work on building controls.
• Preparation of daily / weekly/ monthly reports and providing them as per the requirement.
• Support/ participate in new or ongoing projects and ensure smooth cut over with minimized risks – internal and external.
• Ensure the team implements best practices to meet SLA and accuracy targets.
• Track defects and productivity to monitor team’s performance.

Risk and Control

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Support training for new team members. Ensure topics and parallel run are planned and delivered with no issues.
• Maintain performance metrics to track defects, productivity. 
• Assist unit for audit preparation and necessary actions for clean audit results.
• Responsibility to ensure smooth, error free process flow
• Maintain awareness of product changes and system enhancements

Qualifications:

• Fluent in English.
• 2-4 years or professional experience on financial institutions, in functions related to payments and reimbursements.
• Team management experience desirable.
• Industry knowledge of the different artifacts considered in incoming and outgoing transactions.
• Thorough understanding of rules and regulations that apply to letters of credit (UCP600, ISP98, etc).
• Strong problem solving and/or analytical skills
• Excellent communication skills.

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree considered a plus.

Business Overview

NAM Trade Services is a key unit within the Global Trade Operations, with servicing responsibilities for a group of several trade products (documentary LC, and Standby LC families), supporting several Citigroup businesses.  Global Trade Operation offers world-class trade services in over 70 markets around the globe. The Organization provides our corporate and FI clients with transaction preparation, processing and customer service.  

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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