Operations Analyst-Entry Level

Overview of Citi:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s FX Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Markets Operations Belfast Overview:

Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience.

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. 

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people

Role Overview:

The role entails ensuring that all trades for Foreign Exchange product are settled in a timely manner and the resolution of queries covering all areas of pre-settlement matching, settlement processing and post-settlement investigations.

This role ensures that the operational risk of the business is appropriately managed, issues are escalated, and problems dealt with accurately and on a timely basis.

What you’ll do:

• Responsible for processing of large volumes of high value transactions
• Ensuring established controls and procedures are adhered to.
• Capable of making appropriate decisions in line with critical deadlines, high value of trades and sensitive clients.
• Manage all exceptions to KRI’s
• Ensuring that all deadlines are met, all unmatched and failed trades are investigated and satisfactorily resolved
• Continuous liaison with Internal and External clients and counterparties, including escalation, resolution and appropriate follow up.
• Maintain a high level of client service and support, to external clients/counterparties, other market participants and key Citi staff.
• Build strong relationships with other areas, including regular communication with the front office/trading floor.

What we’ll need from you::

• Work experience in the Financial Services Industry is a benefit, but not a necessity.
• Customer/Client service experience.
• Well-developed ability in managing competing priorities, working to deadlines and delivering results.
• Building positive working relationships
• Identifying issues and developing corrective actions.

• Computer literate with an ability to grasp several in house systems quickly and use Microsoft office (Excel, Word, Outlook)
• Communication Skills - Ability to detail issues, in writing, in a clear, accurate and concise manner.
• Demonstrates sound judgement and professionalism in decision making/problem solving, understanding importance of escalation

Successful candidates will attend a three week Market Operations Training Academy. This aims to help you understand how Markets Operations work and where your role fits in in Citi while also providing you with all the tools needed to be the best you can be in your new role.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting