Operational Risk Management Coverage Lead – Global Client Organization

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Risk Management Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The role of ORM Coverage Lead – Global Client Organization is responsible for leading a team within Citi's Operational Risk Management (ORM) group providing independent 2nd line risk oversight over Citi’s Client Organization. The Client Organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our client strategy, segmentation, and coverage model. ORM is an enterprise level independent risk management function responsible for enterprise-wide oversight and aggregation of operational risk across all Businesses/ Functions (or Material Legal Entity). This includes augmented, specialized teams with focus on L1 Operational Risk Categories (e.g., Fraud, Processing, Cyber, Technology, Operational Resilience, Third Party) enabling pan Business/ Geography views and ensuring consistency of risk assessments and oversight. Individuals in Operational Risk establish and manage operational risk policies aimed to drive consistent identification, measurement, monitoring, reporting and management of operational risk across Citi.  The ORM framework is designed to lead to effective anticipation and mitigation of operational risk and improved loss experience. It also provides an enterprise-wide assessment framework for significant current and emerging operational risks..

This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

What you’ll do

• Drive the implementation of Operational Risk policies, standards, and procedures to ensure consistency and alignment in operational risk management across the Global Client organization and drive by example, a culture of look across ORM (business, L1 Risk SME and cluster teams) to elevate risks identified and elicit insights from work performed.
• Influence and guide businesses in risk-related decision-making, ensuring the integration of risk management into business planning and daily operations, and oversee the development and implementation of risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track operational risk exposure.
• Lead the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable, and lead with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.
• Stay informed of regulatory changes and ensure that operational risk management practices comply with all relevant laws and industry standards and support internal and external audits and regulatory examinations, as applicable.
• Engage with key stakeholders to ensure that operational risk management practices are fully integrated into business processes and strategic decisions and inspire people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Create a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better and create a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Establish a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decision and a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Foster a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives and boldly align critical priorities across and eliminates nonessential work that could distract the team from executing key priorities.
• Champion innovative ways to manage risk through streamlining processes and building common methods. Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness; energize and reinforce an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Leverage technology and innovation for continued enhancement of risk management processes and create a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Proactively implement systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same and solve systemic challenges and builds sustainable solutions that fully address the root causes of issues.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Relevant experience with managing complex risk assessments, designing risk mitigation strategies, and overseeing compliance with operational risk frameworks., interacting with Regulators and Internal Audit, including managerial experience.
• Robust understanding of operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices, and Citi’s Lending and Banking products and services and downstream impacts of operational risk strategy.
• Demonstrated leadership in partnering with the business and senior management to address operational risk issues and implement solutions, and track record of effectively assessing and managing competing priorities.
• To be an experienced risk challenger who balances risks vs. rewards aligned with corporate risk culture and comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
• Ability to influence across cultures at a senior level, understanding how to operate effectively across diverse businesses, to think strategically and align operational risk management with organizational goals and regulatory obligations, to manage and drive change within the organization, ensuring risk management processes evolve to meet changing business and regulatory environments.
• Outstanding communication skills, with the ability to present complex risk matters clearly and persuasively to senior management, the Board and other stakeholders.
• Strong executive presence and poise to garner credibility and confidence with, stakeholders in senior-leader forums and effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data, demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program  

• Pension Plan 

• Paid Parental Leave 

• Special discounts for employees, family, and friends 

• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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