Issue Management Lead Analyst

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

What You will Be Doing

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

What We will Need From You

• Experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
• Ability to identify, measure, and manage key risks and controls
• Strong knowledge in the development and execution for controls
• Proven experience in control related functions in the financial industry
• Proven experience in implementing sustainable solutions and improving processes
• Understanding of Citi’s Policies, Standards, and Procedures a distinct advantage
• Strong analytical skills to evaluate complex risk and control activities and processes
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities
• Understanding of compliance laws, rules, regulations, and best practices
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Bachelor's/University degree, master’s degree preferred

What we offer

• Working in an international environment in one of the greatest financial institutions worldwide
• An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
• Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other)
• Consideration for a yearly bonus
• International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
• A supportive workplace for professionals returning to the office from childcare leave
• Abundance of internal job opportunities locally and globally

#LI-RG6 

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