Global Regulatory Client Outreach

Global Regulatory Client Outreach

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Client Outreach team services Citi’s clients globally in relation to reviewing regulatory reporting submissions globally. The team sits within the Regulatory Operations group which is a centralized unit within ICG O&T that is responsible for the implementation and oversight of regulatory reporting, including exception management and risk mitigation across swap dealer reporting.

What you’ll do

• Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively.
• Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively.
• Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder
• Work collaboratively across time zones to provide the best service to clients and partner with implementation teams to develop and continually improve our controls.
• Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc).
• Accountable for establishing new controls and maintaining these controls to ensure Citi provide a pro-active approach to engaging with clients to remediate regulatory reporting issues.
• Ability to build and maintain relationships with multiple teams internally and externally to ensure that queries are understood and addressed in a timely manner.
• Creation, maintenance and enhancements of procedures and process documents to ensure services are being provided to clients in the most efficient way possible.
• Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations.
• Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider Regulatory Operations group & relevant stakeholders

What we’ll need from you

• Previous financial services or customer relationship experience is desirable.
• Self-starting, enthusiastic, professional and results oriented.
• Consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified.
• Conducting root cause analysis on trade submissions to identify errors, creation of daily MIS and oversight of end to end remediation of these items.
• Data analysis skills and intermediate proficiency with Excel
• Proven client service track record.
• Experience in leading and driving process improvements/ client initiatives to achieve better client service.

• Excellent communication skills (verbal, written, presentation) and ability to liaise with external clients and establish effective working relationships and partner across the organization with a clear orientation.

• Proven analytical, problem-solving and decision-making skills, capable of managing and resolving conflict with clients.
• Ability to create and deliver presentations to senior levels of management.
• Strong organisation and multi-tasking skills. Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key.
• Strong interpersonal skills to develop relationships both internally and externally to collaborate effectively. Ability to influence individuals who do not directly work for you
• Strong risk management and control mindset.
• GCSE English & Maths

What we Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-SM9

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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