BTSS - ICBS Country Head

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills inanalysis, problem solving and communication to Citi's Business and Travel Shared Services Team

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

To provide following services to Citi franchise within the country:

Core products: 

• Mail and Distribution (including mailroom operation, messenger service),
• Archiving services (archiving, retrieval, scanning),         
• Managed Print services (copy room operation, device rental and maintenance, paper, and accessories supply), 
• Global Vehicle Program (management of Citi Business, Pool, and benefit Vehicles),
• Marketing and Transactional, Print Services (including statement printing, customer bulk correspondence).
• Office Supplies and Stationery,
• Business Travel (if required)        
• Corporate Card Program (if required).

Additional Services Depending on Local requirements and agreements:

• Reception and switchboard services,
• Cafeteria and dining services,
• Vending services,
• Fitness Center,
• Meeting rooms and media services.
• Invoice preparation and scanning, expense receipt validation,
• Fixed asset accounting,
• Equipment repair,            
• Building maintenance, Security, confidential waste handling

What you'll do:

Strategy

• Execute BTSS global/regional Product strategy
• Identify continuous improvement initiatives that will lead to cost savings 
• Be a champion of the values and ethics of the organization

Financial Management

• Rigorous financial management and influence of direct and indirect spend for BTSS and for Services charged to the business
• Direct participation and/or coordination of the most important and complex projects of the department 
• Adhere and meet country BTSS financial budget
• Provide explanation on monthly variances
• Provide leadership and opportunities for development of the BTSS Team by focusing on development of appropriate skills for each employee.
• Agree with employee’s goals and perform mid and year-end discussion and appraisal with every employee
• Encourage and reward team members for exceptional performance and for raising ideas.

Operation Management

• Ensure efficient delivery of Business and Travel Shared Services in country
• Conduct regular review of BTSS processes against standards, policy and regulatory requirements 
• Build and maintain strong relationships with key internal clients
• Drive customer centric efficiencies and cost saving initiatives
• Identify & leverage best practices for continuous process improvements & re-engineering
• Research innovates solutions for current services
• Understand country and market trends, competitors, and new supplier’s capabilities
• Prepare and review internal responsibilities, job descriptions, all departmental policies and procedures
• Responsible for Local daily operational BTSS core services including the management of outsourced services Build and maintain a robust control environment across all areas of responsibility
• Ensure and maintain good relationship and cooperation with peers, other local or regional units, top management, vendors and partners
• Actively participate in BTSS regional meetings, calls and other applicable BTSS products activities.
• Holding monthly staff meetings on business updates, project, issues
• Meeting regularly with stakeholders, presenting projects, performance, metrics, cost saving initiatives and understanding requirements and expectations
• Hold regular meetings with suppliers, reviewing the SLA, metrics, costs, and improvements
• Seeking for best practices within regional/global teams and sharing it with the local team
• Escalation of issues as appropriate
• Act as BAO (Business Activity Owner) for several those in country suppliers

What we'll need from you:

• Preferred background in a multinational organization

• Strategy & Re-engineering, Project Management & Execution, Quality & Risk Management
• Expense Management, Reporting
• People, Talent & Performance management
• Client / Customer / Stakeholder Focus
• Minimum 3-year experience in Administrative or similar areas, experience in processes related to Business & Travel Shared Services such as Archiving, Internal Mail, Printing, Travel vehicle handling and control, corporate cards etc. 
• prior experience in financial services and knowledge of banking products and concepts is a plus but not essential.
• Experience producing data analysis with a high level of accuracy
• Effective quantitative and analytical skills
• Ability to work well in a fast paced environment
• Excellent interpersonal skills and the ability to build long term profess
• Bachelor’s/University degree or equivalent experience

What we can offer you:

By joining Citi Jordan, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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